Sales Associate

2 days ago

Shah Alam, Selangor, Malaysia Ikano-Retail Full time 120,000 - 180,000 per year
Company Description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

Job Description
  • To actively approach customers who you see require additional help.
  • To identify their needs by asking the right questions and advise them on the best solutions for their homes in order to exceed their expectations.
  • To understand how to use the different IKEA sales and communication channels and know-how for the different customers you meet.
  • To keep your area of responsibility clean, tidy, priced and fully stocked, and ensure that the IKEA basic merchandising standards are in place at all times to give customers a positive shopping experience.
  • To convey passion about IKEA products and actively learn about their features and benefits, and you share this knowledge with customers and colleagues.
  • To understand the store and department action plans. You take responsibility for your department goals and know how you contribute.
  • To ensure you maximise sales whilst maintaining profitability by knowing and actively steering towards the top selling and prioritised products (e.g. overstock/overtag).
Qualifications
  • Willing to work at IKEA Pop-up Store – Kota Kemuning
  • Able to work shifts, weekends, and public holidays.
  • Business-minded, result-driven, and customer-focused.
  • Experience in a customer- and commercial-oriented business.
  • Confident in proactively approaching and engaging with people.
  • Interested in home furnishing and improving everyday life at home.
  • Meticulous, disciplined, and adaptable to a fast-paced retail environment.
  • Able to take initiative, make decisions, and multitask effectively.
  • Polite, friendly, and experienced in face-to-face customer service.
  • Enthusiastic team player with a flexible and open-to-change mindset.
  • Assertive and able to remain calm under pressure.
  • Computer literate with good attention to detail.

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