Specialist, AI Transformation

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia RHB Banking Group Full time 60,000 - 120,000 per year
  • Support squad lead in delivering AI based transformation for the bank.
  • Carry out end to end process transformation workshop to identify pain points and AI based use cases to improve customer journey.
  • Draw As – Is and To – Be process maps.
  • Carry out peer analysis and relevant research prior to engaging with stakeholders to firm up pain points and solutions.
  • Work with stakeholders to carry out validation of POC for identified use cases, firm up business case and work with various stakeholders to present in various committees.
  • Post POC, work on implementation by liaising with various stakeholders and realize identified benefits.
  • Be patient and good listeners to narration of pain points by various stakeholders. Validate assumptions, narrations and pain points
  • Liaise with solution providers within / external to RHB to identify and propose solutions to stakeholders
  • Drive to conclusion basis on assumptions and convert ideas to actions as agreed with stakeholders.
  • Initiate, run, manage and track project (at various stages) started as a result of agreement with stakeholders to resolve identified pain points
  • Think laterally, so that 360 deg view of process / project is obtained. Holistic impact of actions are analyzed prior implementations.
  • Act as change / continuous improvement ambassador for the identified initiatives
  • Aid Squad Lead, to engage and present to GMC members, SBS/SFS, SBG/SFG and BG/FG Heads on the proposed initiatives and getting the buy-in, approval and sign-off.
  • Prepare and complete the proposal paper/memo for any proposed initiatives to secure GMC / SBS / SFS / SBG / SFG / BG / FG buy-in, approval and sign-off.
  • Undertake other assignments as required.
  • Work around regulatory guard rails

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