customer service executive
2 days ago
About the role
As a Customer Service Executive at SCHÜTZ (MALAYSIA) SDN BHD, you will be responsible for providing exceptional customer support and ensuring customer satisfaction. This full-time role is located in Nilai, Negeri Sembilan and will play a key part in the company's Warehousing, Storage & Distribution operations.
- Responding to customer inquiries and requests in a timely and professional manner
- Handling order processing, tracking and follow-up
- Resolving customer complaints and issues effectively
- Providing accurate information about products, services and delivery
- Collaborating with internal teams to ensure efficient coordination and seamless customer experience
- Maintaining detailed records and documentation
- Identifying opportunities to improve customer service processes and procedures
What we're looking for:
- Strong customer service and communication skills, with the ability to interact with customers in a friendly and professional manner
- Excellent problem-solving
- Demonstrated experience in a customer service or client-facing role, preferably in the manufacturing, transport or logistics industry
- Proficiency in using SAP systems and other relevant software
- Good organizational skills and attention to detail
- Ability to work well in a team and collaboratively with cross-functional departments
What we offer
At SCHÜTZ (MALAYSIA) SDN BHD, we are committed to providing our employees with a rewarding and supportive work environment. Some of the key benefits include:
- Competitive salary and performance-based bonuses
- Comprehensive medical and insurance coverage
- Opportunities for professional development and career advancement
About us
SCHÜTZ (MALAYSIA) SDN BHD is a leading provider of innovative packaging solutions, serving the manufacturing, transport and logistics industries. With a strong focus on quality, sustainability and customer satisfaction, we have established a reputation for excellence in our field. Join our growing team and be a part of our continued success.
Apply now for this exciting opportunity to become a Customer Service Executive at SCHÜTZ (MALAYSIA) SDN BHD.
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