IT Access Management Analyst

23 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia PERSOL Workforce Solutions Malaysia Sdn. Bhd. Full time
Job Title

Global Access Management Specialist


Location & Work Arrangement
  • Based in Kuala Lumpur
  • Working hours: 8:30 AM – 5:30 PM (MYT)
  • Hybrid
  • Global team supporting multiple regions

Employment Type
  • 6-month contract (renewable based on performance)
Key Responsibilities
  • Support access lifecycle requests, including onboarding, modification, and offboarding.
  • Handle global service request and incident tickets related to access management.

  • Manage Active Directory tasks such as:

  • Adding and removing users from security and distribution groups

  • Password resets and account unlocks
  • Managing colleague access permissions
  • Provide shared mailbox access and manage mailbox permissions.
  • Manage shared folder access, including permission setup and folder restriction controls.
  • Support project-related access requests when required.
  • Provide guidance on access provisioning processes, including how access and restrictions are applied.
  • Collaborate with global stakeholders across multiple regions to ensure timely resolution of tickets.
  • Adhere to security policies, access controls, and operational procedures at all times.

Knowledge, Skills & Experience
  • 2–5 years of experience in IT Access Management, IT Support, or Service Desk roles.
  • Strong hands-on experience with Active Directory.

  • Experience managing:

  • Shared folders and permissions

  • Mailbox and shared mailbox access
  • Service request and incident ticketing systems
  • Ability to work in a global, high-volume ticket environment.
  • Good communication skills and ability to work with global teams.
  • Exposure to Linux or Unix environments is an added advantage (not mandatory).

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