Program Manager

We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.What does Access offer you?We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have three charity days allocated to support a cause that matters to you.Core ResponsibilitiesOwn end-to-end execution of KL GOC Product Engineering expansion project ensuring successful hiring and integration of minimum 50 software engineersDesign and implement comprehensive onboarding programmes for all engineering hiresEstablish operational dashboards providing real-time visibility into hiring, productivity, and delivery metricsDrive programme delivery predictability to exceed 90% across engineering initiativesManage cross-functional programmes spanning Engineering, Product, QA, and DevOpsNavigate complex matrix organization to remove blockers and accelerate deliveryPartner with HR and Talent Acquisition to optimize hiring funnels and time-to-productivityConduct detailed operational analysis to identify and implement improvementsFacilitate executive communications and prepare board-ready progress reportsBuild strong relationships with stakeholders across UK, AU, and APAC regionsEstablish programme management best practices and governance frameworksManage risks, dependencies, and escalations across multiple initiativesTechnical Requirements10+ years of programme management experience in technology organizationsProven track record managing complex multi-million dollar programmesExpertise in programme management tools (ADO, Jira, Asana, MS Project, or similar)Strong analytical skills with proficiency in data analysis and visualizationExperience with Agile, Waterfall, and hybrid methodologiesKnowledge of software development lifecycle and engineering metricsFamiliarity with AI-assisted development practices beneficialUnderstanding of recruiting metrics and talent acquisition processesExperience with OKR frameworks and KPI developmentProficiency in executive presentation and communication toolsCore Competencies & ValuesStrategic Programme LeadershipNavigate complexity while maintaining strategic focusBalance multiple stakeholder interests and prioritiesDrive alignment across diverse teams and regionsConnect programme outcomes to business objectivesManage ambiguity and drive clarityOperational ExcellenceDeep dive into operational details when neededEstablish metrics-driven decision frameworksIdentify and eliminate inefficienciesBuild scalable processes and systemsDrive continuous improvement cultureStakeholder ManagementInfluence without direct authorityNavigate matrix organization effectivelyBuild trust with senior executivesManage difficult conversations and escalationsFacilitate cross-functional collaborationAnalytical & Problem-SolvingUse data to drive insights and decisionsConduct root cause analysis effectivelyIdentify patterns and systemic issuesDevelop creative solutions to complex problemsPresent complex information clearlyWhat You BringDemonstrated ability to manage large-scale hiring and expansion programmesExcellence in executive stakeholder management and communicationTrack record of achieving >90% programme delivery predictabilityStrong negotiation and conflict resolution skillsExperience with engineering operations and metricsAbility to context-switch between strategic and tactical levelsResilience and adaptability in fast-changing environmentsCultural sensitivity for multi-regional collaborationAdditional InformationOffice Flex arrangement (3 days office, 2 days remote)Critical role in Access Group's KL GOC expansion strategyHigh visibility with executive leadership teamInterface with UK, AU, and APAC stakeholders regularlyCareer growth potential as organization scalesThis Senior Programme Manager role is pivotal to Access Group's ambitious KL GOC Product Engineering expansion, requiring someone who can orchestrate the hiring and integration of 50 engineers while establishing operational excellence. You'll drive >90% delivery predictability, manage complex cross-functional initiatives, and serve as the operational backbone for the engineering leadership. Success means building world-class onboarding programmes, establishing real-time operational dashboards, maintaining