Customer Care

2 weeks ago

Bukit Raja Selangor, Malaysia BD Agriculture (Malaysia) Sdn Bhd Full time 20,000 - 60,000 per year

Responsibilities:


• Act as the first point of contact for customer requests, complaints, and claims.


• Handle inbound and outbound calls, providing first-level support and accurate information.


• Assess claim validity, determine chargeable vs. non-chargeable cases, and ensure prompt processing.


• Coordinate with internal teams (Sales, Logistics, QA, etc.) to resolve issues efficiently.


• Maintain accurate claim and customer records in EII and CRM systems.


• Support urgent cases and escalation handling when required.

Requirements:


• Bachelor's Degree in any field.


• Experience in Customer Service, Call Centre, or Claim Handling preferred.


• Strong communication skills in English and Bahasa Malaysia; Mandarin proficiency is an advantage.


• Strong multitasking, problem-solving, and organizational abilities.


• Proficiency in CRM or EII or JIRA systems is an advantage.

  • Customer Care Executive

    2 days ago

    Bukit Jalil, Malaysia Quess Malaysia Full time

    Handling inbound calls regarding general & complicated issues from customers/merchants. - Handling outbound or follow-up calls to customer/merchants whenever required. - Review assigned cases and reply promptly to customers within targeted timeline by giving proper suggestions in order to help customers/merchants. - Managing ad-hoc administrations, also...

  • Operation Customer Services

    1 week ago

    Bukit Raja, Malaysia GMAX LOGISTICS (M) SDN BHD Full time

    Assist Customer Experience Representatives in managing their day-to-day activities and operations. Maintain and further develop quality relationships with existing customers and warehouses. Schedule or reschedule pickup and delivery appointments. Provide necessary information to internal departments in order to meet service parameters required by the...

  • Customer Service

    4 days ago

    Bukit Raja, Malaysia C&M GOODS TRADING SDN BHD Full time

    1) Menyediakan maklumat pengenalan kepada bakal pelanggan dan pelanggan baru 2) Memastikan pengguna berpuas hati dengan produk atau perkhidmatan dengan mengendalikan aduan dan pertanyaan 3) Membuat susulan dengan pelanggan atau pelanggan melalui telefon atau e-mel untuk memastikan bahawa mereka masih berpuas hati dengan pembelian mereka 4) Memberitahu...

  • Pharmacist (Klang)

    1 week ago

    Bukit Raja, Malaysia Watson's Personal Care Stores Sdn Bhd Full time

    Provide customers with counseling and drug information on medicines and health problems. - Accountable for the sales of Health Division. - Accountable for stockholding / inventory control of Health Division. - Provide general advice on healthcare (and beauty care as well. - To ensure that dispensary products displayed are properly merchandised and the price...

  • Customer Service

    4 days ago

    Bukit Raja, Malaysia C&M GOODS TRADING SDN BHD Full time

    1) Menyediakan maklumat pengenalan kepada bakal pelanggan dan pelanggan baru 2) Memastikan pengguna berpuas hati dengan produk atau perkhidmatan dengan mengendalikan aduan dan pertanyaan 3) Membuat susulan dengan pelanggan atau pelanggan melalui telefon atau e-mel untuk memastikan bahawa mereka masih berpuas hati dengan pembelian mereka 4) Memberitahu...

  • Customer Care Executive

    2 weeks ago

    Glenmarie, Selangor, Malaysia Federal Auto Holdings Berhad Full time 30,000 - 60,000 per year

    We are looking for a proactive and customer-focused Customer Care Executive to enhance customer satisfaction, streamline service processes, and support outlet teams in managing customer feedback.You will play an important role in:-Handling customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure...

  • Customer Service

    7 days ago

    Bukit Bintang, Malaysia One Mobile Care Sdn Bhd Full time

    **Job description** **_Customer Service Representative**_ - *Samsung Authorized Service Center_* Pavilion Mall, Kuala Lumpur Responsibilities. Handle customer service on-site Resolve customer problem and issue Do admin and any related task Requirement Minimum SPM Speak Malay and English Willing to learn & start from below Availability to work shift hours,...

  • Concourse Customer Assistant

    2 weeks ago

    Bukit Bintang, Malaysia Watson's Personal Care Stores Sdn Bhd Full time

    To ensure that a professional standard of customer care is maintained to promote Company Products which Sales Targets will achieved. - To provide professional service to customers. - To coordinates sufficient stock levels. - To ensure of correct selling techniques to do sales and achieves target. - To maintain procedures and methods according to Operations...

  • Customer Service Executive

    2 days ago

    Bukit Bintang, Malaysia One Mobile Care SDN.BHD Full time

    **Customer Service Executive** Samsung Authorized Service Center Pavilion Mall, Kuala Lumpur. **Responsibilities**: - Handle customer service on-site - Resolve customer problem and issue. - Do admin and any related task **Requirement**: - Minimum SPM Speak Malay and English - Willing to learn & start from below Availability to work shift hours,including...

  • Technical Support Executive

    5 days ago

    Bukit Raja, Selangor, Malaysia BD Agriculture (Malaysia) Sdn Bhd Full time

    Responsibilities:·       Customer Success Collaboration: Work closely with the Customer Success Manager (CSM) to drive successful customer usage and adoption of smart farming solutions.·       Proactive Onboarding & Support: As part of the Customer Care team, ensure farmers are onboarded effectively and set up for success by anticipating and...