Accounts & Admin Executive

24 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia Contact Centre Association of Malaysia (Official) Full time 30,000 - 50,000 per year

About CCAM

The
Contact Centre Association of Malaysia (CCAM)
is the national association supporting the growth, professionalism, and innovation of the Contact Centre and Customer Experience (CX) industry in Malaysia. We serve as a platform for collaboration, knowledge-sharing, and industry development.

Job Summary

We are seeking a responsible, detail-oriented, and proactive
Accounts & Admin Executive
to support the CCAM Secretariat with full accounting, HR administrative support, office management, and association governance matters. This is a
full-time contract role
and plays a crucial part in ensuring smooth daily operations, compliance, and efficient administrative functions within CCAM.

Employment Type

Full-Time Contract Position

Key Responsibilities

Accounting & HR Administration


• Manage full accounting and bookkeeping tasks including data entry, invoicing, claims, receipts, petty cash, and financial records.


• Handle payroll processing, salary disbursement, and statutory payments (EPF, SOCSO, EIS, Tax).


• Liaise with external auditors, tax agents, and service providers when required.

Maintain accurate financial records using accounting software
(knowledge in SQL Accounting is preferred)
.

Secretariat & Association Governance


• Manage all statutory requirements, licenses, and renewals.


• Coordinate Annual General Meeting (AGM) requirements and eROS updates.


• Maintain and organise Secretariat documents, records, contracts, and member files.

Office & Administrative Operations


• Manage physical office supplies, upkeep, and facilities.


• Serve as the primary contact for general inquiries via phone and CCAM Secretariat email, including CRM management.


• Assist the Executive Director in daily administrative and coordination tasks.


• Undertake additional responsibilities as required from time to time.

Preferred Skills


• Strong command of spoken and written English & Bahasa Melayu. Mandarin and added advatage.


• Excellent administrative and organisational skills.


• Good interpersonal and customer service-oriented mindset.


• Able to multitask and prioritise efficiently.


• Team player with good communication skills.

Behavioural Competencies


• Integrity and professionalism.


• Respect for others at all levels.


• Results-oriented with a proactive work attitude.


• Good time management and ability to meet deadlines.


• Able to maintain work-life balance while managing expectations and accountability.

Qualifications & Requirements


• Degree in any relevant field preferred.


• Diploma holders with minimum 3 years' related experience are encouraged to apply.


• Experience in accounting software and basic HR processes will be an advantage.

Why Join Us?


• Be part of a leading and influential national association for Contact Centre & CX professionals.


• Gain exposure to industry leaders, programs, and nationwide initiatives.


• Work in a collaborative, purposeful, and flexible environment where contributions are valued.

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