Senior Business Analyst, For Business

Company Description
About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description
Get to Know the Team

Grab For Business is Grab's B2B SaaS platform, streamlining transport, food, and delivery services for businesses of all sizes across Southeast Asia. The team is driven by purpose and impact, collaborating closely with commercial, sales, marketing, product, and engineering teams to deliver meaningful results for clients.

We are looking for a resilient and strong Senior Business Analyst who can leverage data and automation to deliver impactful insights, guide strategic decision making, and deliver actionable recommendations that will shape our commercial strategies, improve sales excellence, and drive impact for Grab For Business. To perform this role well, the candidate needs to have strong analytical and communication skills, attention to detail, ability to create and follow processes, and a track record of exceeding expectations.

Get to Know the Role

• This role is based in Kuala Lumpur, Malaysia.
• You will report to the Senior Manager, Business Analytics.
• You will be part of the Grab Commercial and Support (GCS) organization and Sales Operations team, and work predominantly with the Grab For Business (GFB) business unit, assisting in building up Grab's B2B SaaS business.
• You will be a strategic partner for our business stakeholders, and you will work closely with multiple cross-functional teams, such as Sales / Key Accounts, Sales Operations, Planning & Projects, Demand Planning, Commercial Excellence, Regional & Country Finance, FP&A, etc.

The Critical Tasks You Will Perform

• Data Pipelines: Lead and own the design, development, and management of data pipelines / data sources that can empower relevant parties to extract data in a seamless manner. This includes understanding multiple upstream data sources, managing extensive datasets, and translating complex data into clear metrics and insights
• Data Quality Management: Serve as the business data owner and collaborate closely with technical data owners to define and implement business data logic, logically organize data, and progressively improve the quality of data
• Analysis and Insights: Deliver analyses and design impactful reports for business stakeholders across all Grab markets to drive strategic decision making. This includes understanding business requirements and objectives, defining business metrics (e.g. $ GMV, client retention, client acquisition, etc.), and using Grab's data warehouse and Salesforce CRM to set up the right analyses and reports to generate meaningful insights and recommendations for the commercial & sales teams
• Strategic Analytics: Leverage data, analytics, and AI tools to size and recommend new growth or revenue opportunities for Grab For Business, and partner closely with the relevant stakeholders to explore these opportunities and go-to-market plans
• Project Management and Collaboration: Work closely with the Planning & Projects, Demand Planning, Sales Operations, Sales Strategy & Planning, Finance, Analytics teams to drive key initiatives, improve sales operational excellence, and deliver insights and strategic recommendations for the commercial & sales teams.

Qualifications
The Must-Have requirements:

• Passionate about driving impact using data and analytics, with strong critical thinking, analytical and problem solving skills
• Education: Bachelor's Degree (Quantitative Majors preferred, e.g. Engineering, Science, Statistics, Mathematics)
• Work Experience: You have at least 4 years of hands-on, technical, and operational experience working in a Business Analytics and/or Sales Operations role for a B2B, SaaS, tech startup or established company.
• Proficiency in data analysis: You have strong SQL, spreadsheets, and Python/R fundamentals and have prior hands-on experience with SQL, and you are experienced in handling large datasets and performing ETL processes to retrieve information from relevant databases and perform data analysis to guide decision-making.
• Proficiency in data visualization: You have prior experience with data visualization BI tools, like PowerBI or Tableau, and you are able to create a dashboard by importing cloud-side tables, implementing business logic, and designing a user-friendly interface
• Sales & Finance knowledge: You are familiar with sales and finance concepts (e.g. sales pipeline stages, conversions, retention, revenue recognition) and have strong business acumen. Prior experience with Salesforce CRM data is a plus.
• Project Management skills: You have a solid understanding of project management tools and skills to be able to prioritize tasks efficiently and manage key initiatives or projects end-to-end effectively.
• Communication skills: You are a strong and effective communicator with good presentation and written communication skills, and you are able to collaborate with cross-functional stakeholders effectively and independently.

Adaptability: You have the ability to work independently, adapt well to changes, and move rapidly with self-driven initiatives that increase the operational efficiency of the business.

Additional Information
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab
We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.