Infrastructure Operations Assistant Manager

1 day ago

KL Eco City, Malaysia Career Horizons Sdn Bhd Full time 60,000 - 120,000 per year

Key Responsibilities

1. Strategic & Operational Leadership

  • Lead IT operations across corporate and retail divisions, ensuring system stability, data integrity, and business continuity.
  • Develop and execute IT strategies aligned with Reveillon Group's growth and digital transformation roadmap.
  • Manage and mentor IT team members, fostering collaboration, accountability, and continuous improvement.

2. Retail Systems & Infrastructure Management

  • Oversee the performance, reliability, and integration of POS systems, payment terminals, and outlet hardware.
  • Ensure stable network connectivity and system uptime across multiple retail locations.
  • Manage inventory systems, data synchronization, and troubleshooting between outlets and HQ systems.
  • Coordinate technology rollouts and upgrades for new store openings or brand expansions.

3. Corporate IT & Office Support

  • Manage office IT infrastructure, including servers, cloud systems, ERP platforms, and productivity tools.
  • Provide technical support for corporate teams, including system setup, troubleshooting, and access management.
  • Implement process automation and digital tools to enhance internal operational efficiency.

4. Project Management & Implementation

  • Plan and execute key IT projects such as system integrations, process digitalization, and infrastructure enhancements.
  • Manage vendors and service providers to ensure timely, cost-effective, and high-quality project delivery.
  • Collaborate with business units to design and implement technology solutions that drive operational improvement.

5. Compliance, Security & Governance

  • Establish IT policies, SOPs, and cybersecurity frameworks across corporate and retail operations.
  • Conduct regular IT audits and ensure compliance with company policies and data protection standards.
  • Implement cybersecurity measures, data backup, and disaster recovery plans to safeguard operations.

Qualifications & Experience

  • Bachelor's Degree in Information Technology, Computer Science, or a related field.
  • Minimum 5 years of experience in IT operations and infrastructure management, preferably within retail, F&B, or multi-site environments.
  • Proven experience managing POS systems, retail networks, and office-based IT infrastructure.

Skills & Attributes

  • Strong technical expertise in networking, server management, and system integration.
  • Excellent project management, troubleshooting, and analytical abilities.
  • Strong communication skills with the ability to support both HQ departments and outlet operations.
  • Experienced in vendor management and cost optimization.
  • Adaptable, proactive, and capable of thriving in a fast-paced retail environment.
  • Mandarin proficiency is an added advantage.

Why Join Us

  • Play a key leadership role in driving technology excellence across retail and corporate operations.
  • Opportunity to build and scale IT infrastructure for a fast-growing retail group.
  • Collaborative, innovation-driven culture with strong cross-functional exposure.

Job Types: Full-time, Permanent

Pay: RM5, RM9,000.00 per month

Benefits:

  • Professional development

Work Location: In person

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