Manager, Digital Platforms Solutioning

About FWD Group

FWD Group is a pan-Asian life and health insurance business that serves approximately 30 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock code 1828.

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FWD Technology and Innovation Malaysia Sdn. Bhd., known as FWD TIM, was established in late 2019. Strategically located in Kuala Lumpur, FWD TIM serves as a pivotal shared service location within FWD Group, providing services to multiple markets across the Group. FWD TIM houses a diverse and talented workforce focused on essential business and technology services such as information security, cloud operations, IT solutions delivery, digital and data, actuarial, finance, investments, and customer service, among many others. FWD TIM is dedicated to drive and deliver operational excellence and efficiency, foster innovation and ensure regulatory compliance across all business functions as well as maintain a competitive edge in the market.

Purpose

This role is perfect for individuals who thrive in cutting-edge distributed computing environments, possess a deep understanding of cloud principles, and are committed to continuously advancing stability, reliability, and scalability.

Key Accountabilities- Design, implement and automate DevOps solutions including but not limited infrastructure security, provisioning, CI/CD pipeline.- Hands on day-to-day DevOps engineering work and responsible for production level 1 support (24x7 on rotation).- Work with offshore junior team members to drive for results with continuous improvements on technical skills, architectural thinking, and communication efficiency.- Maintain AWS and Azure infrastructure to ensure efficient and state-of-the-art operations: self-healing, auto-scaling, disaster recovery, etc.- Ensure and maintain full automation of routine development tasks, continuous integration, and continuous delivery processes.- Build the technology capabilities, influence the team with innovative and creative ideas, develop proofs-of-concept to validate various approaches and assumptions-
- Provide BAU support and release management for the group digital projects.- Optimize cloud infrastructure for performance, reliability, and cost-efficiency, implementing best practices.-
- Provides cloud/infrastructure hosting support to other workstreams such as OneWeb PreLogin and PostLogin as well as new projects and BAU operations.- Ensure cloud/infrastructure setup is tiptop condition to support business objective and attend to request from other workstreams within the pillar- Provide advisory to other departments, and markets as and when needed in project or BAU context.


Key Performance Indicators- Comply to security standard and ensure platform vulnerability within the guided timeframe.- Simplify digital platform setup and maintenance with well-defined SOP- Cloud hosting cost optimization for sustainable digital platforms operation.- Manage digital platforms CI/CD pipeline to ensure seamless release cycles without compromising customer experience.- BAU production support to attend and resolve issue on time according to the standard incident framework to minimize impact to customer.

External & Internal contacts

Internal:
- Group IT- TIM office- Group/local internal audit team- Markets’ IT & Marketing team

External:
Service providers

Qualifications / Experience- Preferably a bachelor’s degree or higher qualification in IT related discipline.- At least 5 years of experience as senior or principal DevOps engineer (or equivalent role) working on large-scale projects and architecture.

Knowledge & Technical Skills- Substantial hands-on expertise in Docker, Kubernetes, infrastructure design (networking, load balancing, CDN) and CI/CD Pipeline (Jenkins/Azure DevOps).- Excellent experience with AWS and/or Azure setup (mínimally 2 large scale projects)- Knowledge of monitoring and logging tools and stacks like DataDog, NewRelic, Dynatrace, ELK, and others.- Fantastic knowledge of Linux systems, networking protocols, and UNIX shell.- Experience with one of the major programming languages, preferably Nodejs and Python.- Excellent listening, writing, and technical communication skills.- Familiarity with database operations, backups, and performance tuning for SQL (PostgreSQL, MS SQL) and NoSQL (MongoDB, Redis) databases.- Experience with Terraform or CloudFormation for automated provisioning and management of cloud infrastructure.

Our Competencies

Customer Led- Establish good relationship with group and local market stakeholders and IT teams.- Appreciate busi