Executive, Retail

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started We have much room for improvement and many ideas that will further shape the industry.

Job Responsibilities

• Acquisition and Onboarding
• Identify and evaluate potential ASN and RPN within the assigned region.
• Initiate and negotiate partnership agreements, ensuring alignment with company objectives and guidelines.
• Conduct thorough onboarding sessions with new partners, providing training and guidance on products, processes, and systems.
• Collaborate with cross-functional teams to ensure a smooth transition and integration of new partners into the company's ecosystem.
• Relationship Management
• Serve as the primary point of contact for ASN and RPN, building and maintaining strong relationships.
• Conduct regular check-ins and visits to partners, addressing their needs, concerns, and providing necessary support.
• Actively engage with partners to identify opportunities for growth, address challenges, and foster collaboration.
• Develop and implement strategies to enhance partner satisfaction, retention, and loyalty.
• Training and Support
• Provide ongoing training and support to ASN and RPN, ensuring their understanding of products, sales techniques, and operational processes.
• Conduct product knowledge sessions, sales training workshops, and other relevant training programs.
• Serve as a resource person for partners, addressing inquiries, resolving issues, and providing guidance on day-to-day operations.
• Communication and Collaboration
• Facilitate effective communication and collaboration between ASN, RPN, and internal teams.
• Relay important information, updates, and initiatives from the company to partners and vice versa.
• Coordinate cross-functional efforts between partners and internal teams, ensuring smooth operations and project execution.
• Act as a bridge between partners and the company, advocating partner needs, and providing feedback to internal stakeholders.

Job Requirements

• Bachelor Degree in any field
• Fresh graduates are encouraged to apply
• Personable and a good communicator in both written & oral English. Other language skills will be a plus (Mandarin)
• Self-starter with good initiative, and persistence to see us through this challenge
• Proficiency in Microsoft Office suite and a good comfort level using enterprise software

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