Mandarin Trainer for Customer Service
2 days ago
Job Title -Trainer
Language - Mandarin
Reporting to Training Manager
Location - Penang
Responsibilities
· Design effective training programs.
· Prepare training materials.
· Conduct training and refreshers.
· Support and mentor new employees.
· Conduct evaluations to identify areas of improvement.
· Monitor, analyse & train trainees' performance and call out any unusual trends.
· Identify training needs by working with operations team and QA.
RequirementsRequirements
· Degree in discipline or equivalent diploma
· years customer service experience with minimum 1 year training experience
· Fast learner and independent
· Minimum bi-lingual proficiency.
· Language proficiency in English and Mandarin is mandatory.
· Customer Service knowledge and/or experience is strongly preferred.
· Proven experience as corporate trainer in the customer service industry is a plus.
· Understanding of effective teaching methodologies and tools.
· Willingness to keep abreast of new techniques in corporate training.
· Proficient in MS Office (Advance skills in Excel and Powerpoint); e-learning software will be an asset.
· Affluent communication, presentation, and public speaking skills.
· Organizational and time management abilities.
· Critical thinking, analytical and decision-making abilities
-
Specialist - Trainer SH
4 days ago
Malaysia Startek Full time 40,000 - 80,000 per yearDescriptionWe are looking for a Call Centre Trainer to develop, implement, and facilitate training programs that enhance the skills and performance of customer service representatives. This role ensures that new hires and existing employees are equipped with the necessary knowledge, tools, and competencies to deliver exceptional customer service. The trainer...
-
Customer Service Representative- Mandarin
4 days ago
Penang, Malaysia TP Full time 25,000 - 35,000 per yearThe ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelistsResponsibilitiesCommunicate with customers via phone, email and chatProvide knowledgeable answers to questions about product, pricing and availabilityWork with internal departments to meet customer's...
-
Penang, Malaysia Two95 International Inc. Full time 7,000 - 9,000 per yearHiring Customer Service/Support RepresentativesMandarin speakers with decent English communication skills needed.Fresh graduates can apply .No Experience needed. Basic salary upto MYR with Night Shift allowance of RM 500 + RM 30 night shift allowance upto RM 600Night Shift : 12 AM to 11 AM shift onlyPlease refer and earn a fee of RM 200 per successful...
-
Mandarin Customer Support Executive-freshers
1 week ago
Penang, Malaysia DSS Software Solutions Sdn Bhd Full timeWe're seeking a dynamic individual to join our customer support team. If you're fluent in Mandarin and passionate about delivering exceptional service, we want to hear from you! **Responsibilities**: Provide top-notch customer support in Mandarin Ensure customer satisfaction and retention **Requirements**: Fluent in Mandarin (spoken and written) Excellent...
-
Customer Service Executive
2 days ago
Penang, Malaysia A Klinik Full time 20,000 - 40,000 per yearA KLINIK (PENANG) 聘请全职客服人员A KLINIK (PENANG) is hiring FULL-TIME Customer ServiceJob Description:-Reply messages in social media platforms such as messaging platform, Facebook, Instagram, XHS, TikTok and Emails etc-Making phone calls to customers-Making appointments for customers-Handling customers complaints and follow up with...
-
Customer Service Representative
2 days ago
Penang, Malaysia Citi Full timeThe Customer Service Representative is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Manage client...
-
Malaysia Lazada Full timeLocation: **Malaysia** - Department: Marketing & Communications- Location: Malaysia- Team and Role Introduction: - As a Trainer, you are responsible for equipping our new sellers with the skills they need to consistently deliver positive selling experiences and store growth, following established internal processes to ensure quick and satisfactory issues...
-
Executive, Customer Experience
4 days ago
Malaysia, Taiwanmania International Travel Service Co., Ltd. Full time 30,000 - 60,000 per yearAbout KKdayKKday is accelerating the world's transition to the brand new travel experience.As the largest travel-experience platform in Asia, KKday is committed to integrating a one-stop platform to meet all travelers' needs. KKday has curated more than 300K unique experiences and activities in over 92 countries and 550 cities around the world. Moreover,...
-
Air Customer Service Manager
4 days ago
Penang, , Malaysia Morrison Express Full time 120,000 - 180,000 per yearTeam Leadership:Supervise and oversee the air customer service team to ensure high performance and excellent customer support.Provide training, guidance, and support to team members to enhance their skills and efficiency.Customer Service Expertise & System Proficiency:Leverage expertise in air import and export operations to manage day-to-day customer...
-
Customer Service Assistant Manager
6 days ago
Malaysia PennEngineering Full time**Responsibilities** - Responsible for all service matters and develop procedures, policies, and standards and review them from time to time. - Assessing service statics and preparing department detailed reports to management. - Handle complex customer issues and escalated complaints / calls. - Work with production and sales to optimize the production output...