Front Office Receptionist

2 days ago


Seremban, Negeri Sembilan, Malaysia Millennia Village Full time 20,000 - 40,000 per year

Key Responsibilities:


• Greet and welcome guests upon arrival in a friendly and professional manner.


• Handle guest check-ins and check-outs efficiently using the Property Management System (PMS).


• Answer and direct phone calls, emails, and inquiries promptly and courteously.


• Provide accurate information about hotel services, facilities, and local attractions.


• Handle guest requests, complaints, and feedback professionally, ensuring prompt resolution.


• Coordinate with Housekeeping, Maintenance, and other departments to ensure smooth guest service.


• Manage reservations, room assignments, and billing processes accurately.


• Maintain guest records and ensure confidentiality of personal information.


• Handle cash and credit transactions following standard operating procedures.


• Ensure the reception area is neat, tidy, and presentable at all times.


• Support other front office operations such as preparing reports, keys, and guest correspondence.

Requirements:


• Minimum SPM / Diploma in Hospitality, Tourism, or related field.


• Previous experience in front desk or customer service preferred.


• Excellent communication and interpersonal skills.


• Proficient in Microsoft Office and hotel PMS (e.g., Opera, Ezee, or similar).


• Good command of English (and Bahasa Malaysia); additional languages are an advantage.


• Pleasant personality with a professional appearance.


• Ability to multitask and work under pressure.


• Willing to work shifts, weekends, and public holidays.



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