Front Office Receptionist
2 days ago
Key Responsibilities:
• Greet and welcome guests upon arrival in a friendly and professional manner.
• Handle guest check-ins and check-outs efficiently using the Property Management System (PMS).
• Answer and direct phone calls, emails, and inquiries promptly and courteously.
• Provide accurate information about hotel services, facilities, and local attractions.
• Handle guest requests, complaints, and feedback professionally, ensuring prompt resolution.
• Coordinate with Housekeeping, Maintenance, and other departments to ensure smooth guest service.
• Manage reservations, room assignments, and billing processes accurately.
• Maintain guest records and ensure confidentiality of personal information.
• Handle cash and credit transactions following standard operating procedures.
• Ensure the reception area is neat, tidy, and presentable at all times.
• Support other front office operations such as preparing reports, keys, and guest correspondence.
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Requirements:
• Minimum SPM / Diploma in Hospitality, Tourism, or related field.
• Previous experience in front desk or customer service preferred.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office and hotel PMS (e.g., Opera, Ezee, or similar).
• Good command of English (and Bahasa Malaysia); additional languages are an advantage.
• Pleasant personality with a professional appearance.
• Ability to multitask and work under pressure.
• Willing to work shifts, weekends, and public holidays.
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