Software Implementer and Support

1 week ago

Puchong New Village, Malaysia TimeTec Computing Sdn Bhd Full time
Job Responsibilities
  • Support end-to-end implementation of HRMS modules, including system setup, configuration, data migration, and user acceptance testing (UAT).
  • Facilitating clients to transition from old HRMS system or process.
  • Train HR team or other relevant users on how to use HRMS effectively.
  • Provide second-line support by troubleshooting and resolving client issues, and liaising with the technical/development team where required.
  • Prepare and maintain implementation documentation, user manuals, and process guides.
  • Manage client expectations, ensure project deliverables are met within scope and timeline, and provide regular status updates.
  • Gather feedback from clients and provide insights to the product team for system improvements.
Requirements
  • Diploma/Degree in Human Resource, Information Technology, Business Administration, or related field.
  • Minimum 1 year experience in HRMS implementation, system support, or a related HR technology role.
  • Proficiency in Mandarin (spoken and written) is required to support Mandarin-speaking clients.
  • Solid understanding of HR processes (payroll, leave, claims, attendance).
  • Familiarity with software implementation process.
  • Ability to plan, organize and execute projects effectively.
  • Strong problem-solving skills with the ability to handle complex client requirements.
  • Excellent communication, presentation, and stakeholder management skills.
  • Able to work independently, manage multiple projects, and meet deadlines.

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