Customer Support Executive

2 days ago

Ampang, Selangor, Malaysia Agensi Pekerjaan PERSOL Malaysia Sdn. Bhd. Full time 15,000 - 30,000 per year
Why Join Us?
  • 1-Month Fixed Bonus
  • Stable In-House Customer Service Role (not outsourced)
  • Fixed Working Hours – great work-life balance
  • Convenient Location – easily accessible by public transport
  • Supportive & Team-Oriented Work Environment

Job Responsibilities
  • Handle customer and agent inquiries via phone, live chat, and email in a professional and timely manner.
  • Manage and assess appeals, feedback, and minor complaints, ensuring proper resolution.
  • Perform effective follow-up and ensure issues are resolved according to agreed timelines.
  • Meet individual KPIs and contribute to overall Contact Centre service level goals.
  • Ensure strong adherence to schedules, daily tasks, and Contact Centre occupancy requirements.

Requirements
  • Diploma/Degree holders with 1–3 years of customer service or call centre experience, OR
  • SPM holders with 5+ years of relevant experience.
  • Comfortable handling both inbound & outbound calls when required.
  • Strong communication, patience, and problem-solving skills.
  • Customer-oriented, proactive, and able to work well under pressure.

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