Japanese Customer Service Representative

4 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Manpower Malaysia Full time 40,000 - 60,000 per year

Overview

  • Responsible for providing overall reservations and related support to customers via phone, email, or fax. Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.

Qualifications:

  • Excellent communication skills in language required & English.
  • Excellent commercial understanding.
  • Problem solving.
  • Sense of responsibility.
  • Independent and customer friendly.
  • Experienced with Customer Care, internet and hotel industry
  • Fresh graduates are welcomed, cs experience preferred

Responsibilities:

  • Handle pre and post reservation inquiries by phone, e-mail and fax
  • Handle customer requests by phone and e-mail
  • Modify, change and/or cancel existing reservations
  • Make outbound calls to hotels/guests to arrangement special requests
  • Act as liaison between guest and hotel to resolve complaints
  • Manage relationships with hotels by providing high levels of customer service and account management support.

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