Forwarding Manager

2 days ago

Klang, Selangor, Malaysia Talent Houz Full time
Role Overview

The Forwarding Manager is responsible for managing import and export forwarding operations to ensure shipments are handled efficiently, accurately, and in full compliance with regulatory requirements. This role involves leading customs clearance activities, supervising the operations team, coordinating with authorities and vendors, and driving continuous operational improvement.

Key Responsibilities
1. Customs Clearance & Regulatory Compliance

  • Lead and supervise full customs clearance processes for import and export shipments

  • Ensure correct HS/HTS code classification, tariff application, and duty/tax calculations

  • Review and validate customs declarations (K1, K2, K4, K8, K9, etc.)

  • Handle ZB submission via uCustoms, including document verification and exemption follow-ups

  • Liaise with Customs, MAQIS, SIRIM, MITI, KKM, CIDB, and relevant authorities

  • Stay updated on customs regulations, tariff changes, and government policies

2. Freight Forwarding Operations

  • Manage daily operations for air, sea, road, cross-border, FCL/LCL, and break-bulk shipments

  • Coordinate bookings with shipping lines, airlines, and transporters

  • Monitor shipment movement to ensure timely delivery and collection

  • Oversee preparation and accuracy of shipping documents (BL, AWB, invoice, packing list, COO, insurance, etc.)

3. Documentation & Systems

  • Ensure accuracy and compliance of all import/export documentation

  • Manage uCustoms / MyTradeNet submissions and amendments

  • Maintain proper records for internal, statutory, and customs audits

4. Customer & Vendor Management

  • Act as main point of contact for customers on shipment status, customs issues, and solutions

  • Advise customers on HS codes, duty estimates, and regulatory requirements

  • Maintain strong relationships with carriers, port operators, and service providers

5. Team Leadership

  • Lead, train, and supervise forwarding executives and declaration staff

  • Assign tasks, monitor performance, and uphold service quality standards

  • Develop and improve SOPs for forwarding and customs operations

6. Cost & Performance Control

  • Negotiate freight rates and service charges to optimise margins

  • Validate supplier invoices and control operational costs

  • Track departmental KPIs such as clearance speed, accuracy, and service timelines

Requirements

  • Education: Diploma or Degree in Logistics, Supply Chain, International Trade, or related field

  • Experience: Minimum 5 years of hands-on freight forwarding experience, with strong exposure to customs clearance and declaration

  • Technical Skills:

    • HS/HTS code classification

    • uCustoms & ZB submission

    • Import/export permits, exemptions, and regulatory procedures

    • Familiarity with FCL, LCL, airfreight, cross-border, and DG cargo

  • Soft Skills:

    • Strong leadership and people management skills

    • Good analytical, communication, and problem-solving abilities

    • Able to work under pressure and meet tight deadlines

Why Join

  • Leadership role in a stable and established logistics organisation

  • Opportunity to drive operational standards and improvements

  • Exposure to full-spectrum freight forwarding and customs operations

Interested candidates may apply or submit their CV for a confidential discussion.

Only shortlisted candidates will be contacted.

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