Logistic & Operation Executive (E-Commerce)

19 hours ago

Puchong New Village, Malaysia Haier Electronics Appliances Malaysia Sdn. Bhd. Full time

Job Description:

Order Processing & Logistics Coordination

  • Manage invoice download, upload, and expense breakdown for every order across all e-commerce platforms.
  • Coordinate the entire order fulfilment process within the logistics system, sending daily order files to the e-commerce vendor at scheduled times.
  • Track the status of each order to ensure timely and accurate delivery within the customer-required time frame.
  • Handle process exceptions and coordinate with relevant parties to ensure smooth order completion.
  • Manage reverse logistics for all return scenarios (interception, return, pickup), ensuring timely closure of each case.

Vendor Management & Performance Tracking

  • Oversee e-commerce vendor performance through regular KPI reviews (On-Time Delivery Rate, POD timeliness, customer complaints, etc.).
  • Conduct gap analysis and follow up with vendors on variances, ensuring corrective actions and proper issue closure.
  • Follow up on all customer inquiries or complaints related to logistics until full resolution and satisfaction.

Financial Handling & System Management

  • Handle withdrawal, receipt, and amount verification for each bill across all platforms.
  • Responsible for payment processing, contract coordination, and reconciliation for category, logistics, sales, and other departments.
  • Verify and submit e-commerce logistics costs in the system to ensure accurate and timely settlement to vendors.

Contract & Documentation Management

  • Follow up on initiation, submission, execution, and signing of e-commerce logistics related contracts.
  • Maintain proper documentation for financial audits, contract records, and system submissions.

​Job Requirement :

  • Diploma or Bachelor's Degree in Supply Chain Management, Logistics, Business Administration, Finance, or related field.
  • 1–3 years of experience in e-commerce operations, logistics coordination, or order management.
  • Strong attention to detail and accuracy in verification and settlement.
  • Customer-oriented mindset with a proactive approach to resolving issues.
  • Strong sense of ownership and accountability for end-to-end processes.

Job Type: Full-time

Benefits:

  • Dental insurance
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Work Location: In person

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