E-commerce Team Leader

**About the Role**:
**Key Responsibilities**:
**1. Team Leadership & Management**:

- Lead, mentor, and motivate a team of e-commerce executives and assistants.
- Delegate tasks, set clear KPIs (Key Performance Indicators), and conduct regular performance reviews.
- Foster a collaborative and high-performance team culture.
- Identify training needs and facilitate skill development for the team.

**2. Platform & Sales Management**:

- Oversee the day-to-day operations of our stores on major marketplaces (Shopee, Lazada, etc.) and our own website.
- Develop and execute strategies to increase traffic, conversion rates, average order value (AOV), and overall sales revenue.
- Manage product listings, ensuring they are optimized with high-quality images, compelling copy, and correct keywords for SEO.
- Coordinate with the marketing team to plan and execute campaigns, sales, and promotions.

**3. Campaign & Promotion Execution**:

- Plan and manage participation in platform-led campaigns (e.g., 9.9, 10.10, 11.11, 12.12).
- Utilize platform marketing tools (e.g., Shopeepay, Lazada Wallet promotions, vouchers, ads) to boost visibility and sales.
- Analyze campaign performance and provide post-campaign reports with insights and recommendations.

**4. Data Analysis & Reporting**:

- Monitor, analyze, and report on key e-commerce metrics using platform dashboards and Google Analytics.
- Translate data into actionable insights to optimize product assortment, pricing, and marketing strategies.
- Prepare weekly and monthly performance reports for management.

**5. Customer Service & Order Fulfilment**:

- Ensure a high standard of customer service is maintained, including managing customer queries and reviews promptly.
- Work closely with the logistics and warehouse team to ensure smooth order processing, shipment, and returns management.
- Maintain high seller ratings and performance standards on all platforms.

**6. Inventory & Content Management**:

- Collaborate with the procurement and planning team to maintain optimal stock levels and prevent stock-outs.
- Ensure all content is accurate, up-to-date, and aligned with brand guidelines.

**Qualifications & Experience**:

- Bachelor’s degree in Business, Marketing, E-commerce, or a related field.
- Minimum of **3-4 years of experience** in e-commerce operations, with at least **1-2 years in a team lead or supervisory role**.
- **Must have hands-on experience managing stores on Shopee, Lazada, and/or TikTok Shop.** Experience with Shopify or Magento is a strong advantage.
- Proficient in using e-commerce analytics tools and MS Office (especially Excel for data analysis).
- Strong understanding of digital marketing principles, including SEO, SEM, and social media marketing.
- Excellent leadership, communication, and interpersonal skills.
- Proven ability to problem-solve, multitask, and work in a fast-paced environment.

Pay: RM4,500.00 - RM5,500.00 per month

**Benefits**:

- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Application Question(s):

- Can you accept working hour of 8.00 am to 5.00 pm?
- Can you accept working day from Monday to Friday?
- What is your notice of resignation?
- What is your expected salary?
- Have you ever involve with food product?

**Education**:

- Bachelor's (preferred)

**Experience**:

- team leader: 2 years (preferred)
- E-commerce: 3 years (preferred)

**Language**:

- English (preferred)
- Bahasa Malaysia (preferred)

**Location**:

- Puchong (preferred)

Work Location: In person