E-commerce Assistant Manager

2 weeks ago

Puchong, Malaysia MKA Joycare Sdn Bhd Full time

**Responsibilities**:
**1. Strategy**
- Develop ecommerce sales strategies to meet revenue and growth targets.
- Driving the sales performance of the e-commerce channel.
- Implement and utilize analytics to track sales trends and identify opportunities for growth.
- Analyze past sales, identify trends, action on fast and slow-moving inventory.
- Use key learnings from own campaigns or competitor promotional and marketing campaigns to drive own e-comm growth.
- Actively take part in scheduled internal weekly meetings & brainstorming, preparing in advance to share relevant and beneficial information.

**2. Digital Campaigns**
- Plan and execute digital marketing campaigns and projects, to drive sales to meet budget.
- Plan and monitor online ecommerce platform paid search marketing campaigns and partner with ecommerce vendors to leverage all marketing opportunities.

**3. External**
- Build trust and foster a relationship to be recognized as trusted premium ecommerce seller with market places
- Work with RM/KAM of e comm channels to gain commitment and support to secure campaigns leads.

**4. Operations**
- Perform regular audits to ensure pricing is accurate and that products are categorized correctly. Set a process to check and approve all price uploads, to avoid price setting errors.
- Checks and verifies that all product listings have accurate and high-quality images, graphics, and content.
- Ensure stocks availability with secure stocks through a robust forecasting process.
- Have a monthly process to review slow moving/aged stocks which need to be quickly actioned to clear off.

**5. People Manager**

Lead the Digital Executive to perform the following:
- To perform Day-to-day management of E-Commerce sites’ operation (content/promotions/products).
- To ensure creation & maintenance of listings for new products in different marketplaces in an accurate and timely manner.
- To ensure good customer service by addressing and ensuring the timely resolution of customer issues or comments. Handle customers’ inquiries and resolve issues in a timely manner.
- Works with sales/logistics team to ensure smooth fulfilment process with excellent customer satisfaction, and resolve all delivery issues in a timely manner.
- Close all operation gaps between the process of fulfilment, cancellation and refunds/returns, ensuring an end-to-end process.

**Job Requirement**:

- Possess at least a Diploma or Bachelor's Degree in E-Commerce or Sales & Marketing or equivalent.
- Minimum 3 years' e-commerce experience in a digital marketing environment.

**Salary**: RM5,000.00 - RM7,500.00 per month

**Benefits**:

- Gym membership
- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental Pay:

- Yearly bonus

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