E Commerce Assistant Manager

2 weeks ago

Puchong, Malaysia City Chain (M) Sdn Bhd Full time

**Responsibilities**:

- Develop and execute e-commerce Strategy: Design and execute an e-commerce strategy that aligns with the HQ brand's goals, including sales targets, marketing strategies, and customer engagement plans.
- Website Management: Oversee the design, development, and maintenance of the website to ensure a seamless, user-friendly shopping experience. This includes managing product listings, content creation, and website functionality.
- Sales Analysis and Reporting: Monitor and analyse e-commerce performance metrics, such as sales trends, website traffic, and conversion rates, to identify areas for improvement and report on performance against targets.
- Customer Experience: Ensure a high-quality customer experience by managing customer service policies, processes, and feedback mechanisms.
- Inventory and Order Management: Collaborate with supply chain and inventory teams to ensure product availability, manage stock levels, and streamline order fulfilment processes.
- Market Research: Conduct market research to identify trends, customer needs, and competitor strategies to inform business decisions and strategy adjustments.
- Team Leadership: Lead and develop the e-commerce team, setting clear objectives, and managing performance.

**Requirements**:

- Education and Experience: A bachelor's degree in Business, Marketing, IT, or a related field. Previous experience in e-commerce, digital marketing, or a related role is typically required.
- Technical Skills: Proficiency in e-commerce platforms (e.g., Shopify, Magento), digital marketing tools, and analytics software (e.g., Google Analytics).
- Analytical Skills: Strong analytical skills to interpret data, identify trends, and make data-driven decisions.
- Communication Skills: Excellent verbal and written communication skills for effective collaboration and reporting.
- Project Management: Strong organizational and project management skills to manage multiple projects and deadlines.
- Customer Focus: A strong focus on customer experience and satisfaction.
- Adaptability: Ability to adapt to changing market trends and technology advancements.
- Proficient in both written and spoken English and Bahasa Malaysia; proficiency in Mandarin is an added advantage.

**Job Types**: Full-time, Permanent

Pay: RM7,000.00 - RM10,000.00 per month

**Benefits**:

- Additional leave
- Free parking
- Maternity leave
- Parental leave
- Professional development

Application Question(s):

- What's your expected monthly basic salary?
- How much notice are you required to give your current employer?

**Experience**:

- E-commerce: 5 years (preferred)
- Digital marketing: 5 years (preferred)

**Language**:

- Mandarin (preferred)

Work Location: In person

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