E-commerce Coordinator

2 days ago


Puchong, Malaysia MLB GROUP SDN BHD Full time

**Key Responsibilities**
- Manage and monitor online marketplaces (Shopee, Lazada, TikTok, etc.) and in-house e-commerce platforms.
- Handle daily operations such as SKU updates, pricing, listings, stock updates, and promotional banners.
- Plan and execute online campaigns, sales promotions, and track campaign performance.
- Coordinate and monitor order fulfilment, packing, delivery schedules, and ensure timely shipping.
- Manage customer messages, refund/return claims, and post-sales support.
- Liaise with internal departments and platform Key Account Managers to improve operations and sales performance.
- Record and report customer feedback, track KPIs, and provide suggestions for process improvements.
- Support administrative tasks related to online sales including documentation and listing coordination.
- Provide team support during peak times and during colleagues’ maternity leave.
- Participate in team training and grow within the e-commerce department.

**Requirements**:

- Diploma in Business Administration, Marketing, Multimedia Arts, or a related field. SPM holders with experience are also welcome.
- Fresh graduates are encouraged to apply.
- Basic understanding of e-commerce platforms (Shopee, TikTok, Lazada, etc.)
- Strong communication skills in English & Bahasa Malaysia (Mandarin is a plus).
- Proficient in Microsoft Office, especially Excel and Word.
- Friendly, organized, and responsible with good multitasking skills.
- Self-motivated and able to work independently.

**Benefits & Others**
- Attendance Bonus
- Career Progression Opportunities
- Excellence Awards to recognize employees' performance
- Employee Referral Scheme
- Medical benefit
- Parking
- Additional Birthday Leave + Celebration
- New born cash voucher worth RM 1000

**Job Types**: Full-time, Permanent

Pay: RM1,500.00 - RM2,500.00 per month

**Benefits**:

- Additional leave
- Flexible schedule
- Free parking
- Maternity leave
- Opportunities for promotion
- Professional development

**Education**:

- STM/STPM (preferred)

**Experience**:

- Administrative: 1 year (preferred)

**Location**:

- Puchong (preferred)

Work Location: In person

Expected Start Date: 08/01/2025



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