Manufacturing Onsite IT Support Engineer

1 day ago

Johor Bahru, Johor, Malaysia Advange Group Full time 60,000 - 120,000 per year

Job Description: Onsite IT Support Engineer

Location: Perak - Tanjung Malim

Employment Type:
Nego

Department:
IT / Infrastructure Support

Overview

We are seeking a reliable and hands-on
Onsite IT Support Engineer
to provide daily technical support across servers, networks, end-user devices, and production systems. The ideal candidate should have strong troubleshooting skills, experience in production environments, and the ability to work independently with minimal supervision.

Key Responsibilities
1. Server Support

  • Perform
    first-level troubleshooting
    for servers (hardware and OS related).
  • Monitor server health and escalate issues to Level 2/3 teams when required.
  • Assist with basic server maintenance tasks such as log checking and reboot coordination.

2. Network Support

  • Identify and understand network devices including
    switches, routers, and access points
    .
  • Perform
    cable patching
    , port tracing, and basic network diagnostics.
  • Support network connectivity issues for users and production systems.

3. Laptop & Desktop Support

  • Install and configure Operating Systems using
    SCCM (System Center Configuration Manager)
    .
  • Provide basic to intermediate troubleshooting for hardware, OS, and application issues.
  • Manage device imaging, deployment, upgrades, and replacement units.

4. MES / Production Support

  • Troubleshoot issues related to
    Manufacturing Execution Systems (MES)
    in a production environment.
  • Handle both
    application-level and hardware-level
    MES issues.
  • Collaborate with production teams to resolve system interruptions quickly to minimize downtime.

Requirements
Technical Requirements

  • Basic to intermediate understanding of
    Windows Server
    and
    Windows OS
    .
  • Familiar with
    network fundamentals
    (VLAN, IP basics, patching).
  • Experience using
    SCCM
    for OS deployment.
  • Hands-on experience supporting
    MES
    , shop-floor systems, or manufacturing IT environments (preferred).

General Requirements

  • Minimum
    1–3 years
    of IT support or related experience.
  • Strong problem-solving and communication skills.
  • Ability to work onsite and support shift or after-hours work if required.
  • Ability to work independently in fast-paced production environments.

Nice-to-Have (Optional)

  • Experience with ITIL processes (Incident/Request management).
  • Familiarity with ticketing tools (ServiceNow, Zendesk, Jira, etc.).
  • Basic knowledge of Active Directory, printing solutions, and remote support tools.

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