L1/L2 IT Support Engineer
2 weeks ago
Open Position: L1/L2 IT Support Engineer (Service Provider Industry)
A reputable Service Provider Industry is currently hiring L1/L2 IT Support Engineer to join the Voice & Telephony Team in the Selangor office.
Key responsibilities include:
- Provide global L1/L2 technical support covering Software, Networking (Cisco and others), Servers and etc
- Proactively using IT monitoring tools for pro-active monitoring, prevention and troubleshooting issues
- Perform troubleshooting on issues/incidents reported with the customers as the first escalation point of contact
- Manage the requests/incident tickets with internal and external stakeholders as per the ITIL service management framework
- Having professional certifications such as ITIL, CCNA, MCSA and etc would be added advantage
- Able to work under pressure while coordinating multiple tasks and ticket requests/incidents
- Good interpersonal and communication skills, including written and presentation skills
If you are interested, please send your CV to for a confidential discussion.
Visit us at today.
Please take note that we will only be in touch if your application is shortlisted.
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Job Type: Full-time
Pay: From RM5,000.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Work Location: Hybrid remote in Damansara
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