IT Finance Support Analyst

AstraZeneca is a global, innovation-driven BioPharmaceutical business that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies.

We are trusted partners who are connected and integrated across the global enterprise, working closely with all functions from Commercial to Manufacturing. It opens up greater development opportunities for more responsibility on a global scale.

Join our team of IT Finance systems specialists at AstraZeneca, based in Kuala Lumpur, Malaysia. As part of the Enabling Units IT / Finance Engagement Team, you will learn how the planning, management and reporting systems operate globally and in all the different areas of the business. You will also be part of major transformation projects across “Finance, Planning and Tax”. This is a unique opportunity to interact and work with users across the globe, growing your knowledge and contributing at a global level.

As a global L1 support team we ensure the systems supporting the financial and planning processes run smoothly, we partner with the business to guide them with their queries, we deliver a training portfolio to keep all active users up to date with the latest info on how to use the systems, we work together with the global technology colleagues on testing changes prior to being deployed, we collaborate and partner with senior stakeholders and system owners on finding new solutions and improvements for the deployed platforms, we play a key role in new initiatives and projects and we also manage access requests so that access is controlled tightly - helping to provide the right information in the right form in the right timeframe. We ensure that due process is followed and as we are listed on the US stock exchange, we operate within the SOx framework for statutory reporting.

Being part of the IT Finance Engagement Team translates into expanding your understanding of the business and its processes at a global level while at the same time you know how the systems operate translating this into gaining a broad and integrated view of the business and IT across all its different areas.

**Accountabilities**
- Support different business areas within Planning, Management, Reporting and/or Tax.
- Capture any new requirements from the business and will support any system changes required and some of the tasks related to this including assessing the impact, developing user requirements for changes and configuring the systems to deliver these changes or working with our IT Global Technology Centre (GTC) team to ensure the changes are delivered to the highest quality.
- You will be **the first line of support** to the end-users and will manage incidents (via Service Now system) raised by users to analyse them and where possible fix them or triage them to the second level support team (GTC).
- Contribute as an expert to various IT or Finance projects.
- Work within agreed development and support standards and processes, supporting the business capability and technology roadmaps set by EUIT. Ensuring Service Management principles are followed for the management of the corporate information model (e.g. ITIL standards for the recording of incidents, problems, requests and changes).
- Monitor system activity and usage tracking to deliver recommendations to increase performance of data entry forms and reports (e.g. speed of response) or additional capability or information to increase user adoption. Perform Deployments,, integrations, reporting, etc. in line with the business process.
- Assist in developing training content and provide Hyperion & SmartView training to the end user community.
- Provide timely communications on behalf of the Hyperion business support team to the Hyperion user community and stakeholders regarding outages, data loads etc.
- Responsible for preparing and sending communication of release changes and service status.
- Support testing including coordination of UAT and business sign off.

**Essential**
- Minimum Bachelor's Degree in Business Administration/Industrial Engineering or Computer Sciences or Accounting and Finance.
- Worked in a similar Hyperion Planning Support Analyst role.
- Experience in as a business planning and reporting role able to quickly understand the systems in use and / or other systems which interact with it.
- Good experience managing relationships with Senior Stakeholder and working as first line support to the end-users.
- Experienced business, data or systems analyst with knowledge of good information management principles.
- Experience managing and implementing system changes.
- Excellent analytical skills. Recognised methodology for problem solving and root cause analysis
- Ability to interface with technical and business communities at strategic and detail level.
- Excellent communication skills (including expertise delivering training).
- Experi