Customer Service Consultant

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia SRG Asia Pacific Sdn. Bhd. Full time 42,000 per year

  • Work from office mode

  • Location : Plaza Sentral, KL Sentral (Easy Access to Public Transport (LRT/KTM, MRT, Monorail, ERL, Bus and E-hailing services)

Salary Package

* Basic up to RM2500 + Up to RM 200 RNR (Rewards & Recognitions) + Up to RM 1K Commissions

  • Medical & Hospitalization entitlement

  • Training is provided

  • Fully vaccinated applicants only

  • Able to start immediately

DUTIES AND RESPONSIBILITIES:

 Professionally Interact with customers via phone to provide information and assistance and to

manage Outbound & Inbound services for Winback & Collection of Involuntary Churn Operations

 To reconnect and reactivate customers account to be active and to recover any amount owed to

Management

 Collection Treatment/Process Flow for different group of customers, as per the Credit Class

(H/M/L) and Debt Age provided by the Management

 Attend to customer's complaint or request and to adhere to the process and procedures that

has been stipulated by the Management

 Cross-selling of all products and services including all upgrades for product & packages

 Achieve productivity standards and goals while maintaining the highest level of customer service

 Undertake any other duties as-and-when assigned by the Management

 You will be accountable for meeting individual (KPIs) and team goals

Working Days : Monday - Sunday

*Work any 5 days in a week with 2 days off

* 09:00AM to 06:00PM

Job Types: Full-time, Contract, Fresh graduate

Pay: Up to RM3,500.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Work Location: In person

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