Support Consultant, CVR Services Solutions Hub

Professional Services
Kuala Lumpur,
Malaysia

Description

Consultant, CVR Services Solutions Hub

About Us:

At Sitecore, our mission is to simplify how brands reach, engage, and serve people by delivering intelligent, personalised digital experiences that connect the world. We empower the world's most iconic brands to build lifelong relationships with their customers—seamlessly, smartly, and at scale.

As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Trusted by global leaders such as American Express, Porsche, Starbucks, and L'Oréal, Sitecore helps brands transform engagement through experiences that are not only personalised but predictive and dynamic.

Our foundation is our people—a diverse, passionate, and collaborative global team spanning over 25 countries. We believe that every experience matters, and that belief starts with how we work together. Our values guide how we lead, innovate, and connect. They are the behaviors that bring our mission and vision to life, every day, in every interaction.

As we continue to evolve, we are actively cultivating AI skills across our teams to unlock new levels of creativity, efficiency, and insight. From engineering to customer experience, AI capabilities are becoming integral to how we design, build, and deliver the next generation of digital experiences.

About the Role:

Sitecore is experiencing rapid global growth, and to continue this success, we are looking for talented consultants to join our Professional Services team. At Sitecore, we are committed to delivering cutting-edge technology solutions that drive customer success. If you're passionate about innovation and ready to lead a team to build impactful solutions, this role could be for you.

Sitecore is expanding its global delivery capability through the launch of the CVR Services Solutions Hub (KL). The Hub will support our global Professional Services and Customer Success teams by executing standardized, repeatable, and process-driven activities that enable our field consultants to focus on strategic customer engagement.

As a Consultant, you will play a key role in delivering advisory, customer success, and project management–related activities that ensure operational excellence and consistent value realization for our customers. You'll work closely with regional teams to maintain delivery quality, accuracy, and alignment to defined processes.

What You'll Do:

• Execute standardized and repeatable activities across Advisory, Customer Success, and Project Management workstreams.
• Support the preparation of reviews, assessments, and customer meeting materials (e.g., kickoff decks, QBR reports).
• Maintain accurate data in Certinia, Salesforce, and related systems to support reporting and customer success metrics.
• Follow established processes and documentation standards to ensure consistent, high-quality deliverables.
• Collaborate with field consultants to support health monitoring, adoption tracking, and project execution.
• Contribute to continuous improvement by identifying efficiencies and documenting best practices.

What You Need to Succeed:

• 1–3 years of experience in consulting, customer success, or project coordination roles.
• Strong process orientation, attention to detail, and ownership of assigned tasks.
• Excellent written and spoken English communication skills.
• Proficiency in structured documentation and presentation preparation.
• Basic data analysis and reporting experience (Excel, Power BI, or equivalent tools).
• Collaborative mindset, able to work effectively across distributed and multicultural teams.
• Experience in SaaS, Professional Services, or Customer Success environments is an advantage.

Additional Skills That Set You Apart:

• Sitecore Knowledge: Experience with Sitecore products and familiarity with the Sitecore ecosystem.

Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.