Assistant Outlet Manager

2 days ago

Greater Kuala Lumpur, Malaysia Wyndham Suites KLCC Full time 40,000 - 60,000 per year

Join us at Wyndham Suites KLCC, where luxury meets exceptional service. We are looking for a dedicated and enthusiastic Assistant Manager, Outlet to join our vibrant team and help us deliver world-class dining and event experiences. If you thrive in a fast-paced environment and are passionate about hospitality, this is your opportunity to grow your career with us.

What You'll Do:

Job Summary:

The Assistant Outlet Manager supports the Operation Manager in overseeing daily operations, ensuring exceptional guest experiences, and maintaining efficient workflows. This role involves supervising staff, managing inventory, ensuring compliance with health and safety regulations, and assisting in achieving financial goals.

Responsibilities

Operational Management:

  • Assist in managing daily outlet operations, ensuring smooth and efficient service.
  • Monitor guest satisfaction, resolve complaints, and address feedback promptly.
  • Oversee staff schedules, breaks, and task assignments to ensure proper coverage.
  • Ensure adherence to standard operating procedures (SOPs) and quality standards.

Team Leadership:

  • Supervise and guide outlet staff, providing training and performance feedback.
  • Lead by example, fostering a positive and professional work environment.
  • Motivate the team to meet sales and service goals.

Financial Management:

  • Assist in managing budgets, monitoring expenses, and controlling costs.
  • Support the Operation Manager in achieving revenue targets and maximizing profitability.
  • Perform daily cash reconciliation and ensure proper handling of payments.

Inventory and Stock Management:

  • Oversee inventory levels and place orders to maintain sufficient stock.
  • Conduct regular stock checks to minimize wastage and ensure accurate records.
  • Collaborate with the purchasing department for timely and cost-effective procurement.

Health and Safety Compliance:

  • Ensure compliance with health, safety, and hygiene standards at all times.
  • Conduct regular checks to maintain a safe and clean environment for guests and staff.
  • Address maintenance issues and coordinate with relevant departments for resolution.

Customer Experience:

  • Ensure high standards of service delivery to exceed guest expectations.
  • Actively engage with guests to create memorable dining experiences.
  • Monitor guest feedback and implement service improvement strategies.

Reporting and Documentation:

  • Assist in preparing and submitting operational reports as required.
  • Maintain accurate records for inventory, staff attendance, and shift reports.
  • Communicate updates and feedback to the Outlet Manager regularly.

Job Requirements:

  • Diploma or degree in Hospitality, Food & Beverage Management, or a related field.
  • 3-5 years in F&B operations, ideally in a 4- or 5-star hotel environment.
  • Strong leadership, financial, and problem-solving skills.
  • Familiarity with inventory management, event coordination, and quality control.
  • Customer-focused, proactive and
    Excellent communication and interpersonal skills.
  • Flexibility to work varied shifts, including weekends and public holidays.
  • Proven experience in a supervisory or managerial role within the food and beverage industry.
  • Ability to multitask and work in a fast-paced environment.
  • Knowledge of food safety, hygiene, and health regulations.
  • Proficiency in point-of-sale (POS) systems and basic computer skills.

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