Sales Executive

SALES EXECUTIVE - MICE

Mandarin Oriental, Kuala Lumpur is looking for a Sales Executive - MICE to join our Sales & Commerce team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Kuala Lumpur is a luxurious urban resort located in the heart of Kuala Lumpur and enjoys an unrivalled location next to the iconic Petronas Twin Towers, KL Convention Centre, and prestigious Suria KLCC mall.

About the job

Based at the Mandarin Oriental, Kuala Lumpur / within the Sales & Commerce Department in Kuala Lumpur, the Sales Executive - MICE is responsible to effectively execute sales activities to maximize banqueting, conferences and meeting business opportunities in the defined market. The Sales Executive - MICE reports to the Director of Conferences, Meetings & Banqueting / Director of Commercial Strategy.

As Sales Executive - MICE, you will be responsible for the following duties:

•    To respond to all local enquiries within 6 hours and overseas enquiries within 24 hours

•    Effective follow-ups are to be conducted for such enquiries

•    To effectively utilize the standard forms and letters and ensures that such forms and letters are presented in a most professional manner

•    To assist the Sales Managers in answering telephone inquiries, preparing banquet event orders and proposals, menus and general administration

•    To maintain an effective account and booking management system through Delphi and be fully competent with operating Delphi Sales & Catering System

•    To ensure that all data input into the Delphi system is accurate

•    Traces on accounts and books are logged in to Delphi daily and ensures that traces are acted upon timely and thoroughly

•    To ensure that event orders and other important documentation are prepared in a meticulous detail and presented in the most professional manner

•    To ensure that event orders and other important information are distributed to support departments timely

•    Effectively operate and utilize the e-yield management system. 

•    To effectively use all available sales tools

•    Maintains all client and event files according to the standards required

As Sales Executive - MICE, we expect from you:

•    Degree or Diploma in Hospitality Management

•    Minimum 2 years of hotel experience

•    Experience in relevant market segment is essential

•    Able to liaise effectively with corporate, conference and travel accounts

•    Strong business communication and selling skills

Our commitment to you

•    Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. 

•    MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

•    Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

•    EPF (Employees Provident Fund) contributions (higher than the norm)

•    SOCSO (Social Security Organisation) & EIS (Employment Insurance System)

•    Public holiday entitlement based on Malaysian calendar 

•    Exceptional rest area & colleagues engagement activities.

We're Fans. Are you?