Player Support Executive
1 day ago
• Providing customer support and technical issue resolution via email, chat, social media and
other online platforms.
• To be able to handle multiple concurrent chat and email, outbound calls interactions while
addressing frequent start and stops from emails, social media interactions and other online
platforms.
• Identifying correcting and advising on technical issues in the customer's computer, mobile
app and/or video game console.
• Identifying trends in customer problems and provide clear feedback/inputs to the team
members based on independent testing.
• Escalating real-time issues to client/supervisor.
• Translate Mandarin to English and vice versa
• Report and minutes writing in English or Chinese
• English (fluent), or Mandarin (fluent, native)
• Requires towork on weekends and public holidays with a fixed schedule.
• Strong in both written and communicating in English
• Ability to deliver excellent customer service quality utilizing soft skills
• Able to understand games from a gamer's perspective and give in-depth gaming and
PC/console troubleshooting support
• Ability to solve and analyse information accurately with appropriate speed and guidelines
• Team player
• Those with strong interest in games are preferred but we do welcome fresh graduates or
those without customer service experience and gaming experience
Medical Reimbursement, transport allowance
-
Player Support Executive
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Side Full time 30,000 - 60,000 per year• Providing customer support and technical issue resolution via email, chat, social media and other online platforms.• To be able to handle multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions and other online platforms.• Identifying correcting and advising on...
-
Player Support Executive
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Side Full time 30,000 - 40,000 per year• Providing customer support and technical issue resolution via email, chat, social media andother online platforms.• To be able to handle multiple concurrent chat and email, outbound calls interactions whileaddressing frequent start and stops from emails, social media interactions and other onlineplatforms.• Identifying correcting and advising on...
-
Player Support Executive
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Ghostpunch Games Full time 30,000 - 60,000 per yearProviding customer support and technical issue resolution via email, chat, social media andother online platforms.To be able to handle multiple concurrent chat and email, outbound calls interactions whileaddressing frequent start and stops from emails, social media interactions and other onlineplatforms.Identifying correcting and advising on technical issues...
-
Player Support Project Manager
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia TransPerfect Full time 120,000 - 180,000 per yearJob description WHO WE ARETransPerfect Gaming is a global team of passionate gamers offering world-class player support, community management, testing, localization, cybersecurity, co-development and more. Valuing innovation and teamwork, we're driven by our love of gaming. Our mission is to make every game enjoyable as our teams break language barriers and...
-
Telesales Executive
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia SG Support Full time 25,000 - 45,000 per yearJoin Our Team as a Telesales Executive (Mandarin/Cantonese Speaker) in Malaysia Are you a dynamic and motivated individual ready to make an impact from the comfort of your own space? Do you have a passion for making a difference through meaningful work?Look no further – We have 1 role for talented Telesales Executive (Mandarin/Cantonese Speaker) who is...
-
Business Development Manager
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia SG Support Full time 60,000 - 180,000 per yearWho We AreSG Supportis a full-service donor management agency that helps non-profits build sustainable giving programmes for predictable income and long-term impact.We enable transformational change for charities and the causes they champion through data-driven strategy, donor care, and secure payment solutions that make fundraising easier and more...
-
Customer Support
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Private Advertiser Full time 20,000 - 30,000 per yearResponsibilities:1.Provide customer service to players via IM communication, emails, tickets etc., to improve user satisfaction and promote game branding.2.Respond to specific questions and issues from players; get headquarter team's support to understand and solve the issue.3.Conduct friendly communication with players, respond to game inquiries, and deal...
-
Project Support Executive
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia AIHQ - theaihq Full time 30,000 - 60,000 per yearAbout AIHQAIHQ is a consulting and solutions agency that helps organizations adopt and implement AI tools effectively. We work with businesses and institutions to integrate practical AI-driven solutions that enhance productivity, efficiency, and innovation.Our team combines expertise in AI, project management, and business consulting to deliver real impact...
-
Field Applications Engineer
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Spearing Executive Search Full time 60,000 - 120,000 per yearJob descriptionAre you a skilled Field Applications Engineer looking for a new opportunity in the Electronics Industry? Our Employment Agency is currently working with a Global Fortune 500 Company in this industry to help them find top talent to join their team based in Subang Jaya.As an Employment Agency, we understand the importance of finding the right...
-
Regional Business Development Manager
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia SG Global Support Services Full time 120,000 - 240,000 per yearWho We AreSG Support is a full-service donor management agency that helps non-profits build sustainable giving programmes for predictable income and long-term impact.We enable transformational change for charities and the causes they champion through data-driven strategy, donor care, and secure payment solutions that make fundraising easier and more...