Player Support Executive

1 day ago


Kuala Lumpur, Kuala Lumpur, Malaysia Side Full time 30,000 - 60,000 per year


• Providing customer support and technical issue resolution via email, chat, social media and

other online platforms.


• To be able to handle multiple concurrent chat and email, outbound calls interactions while

addressing frequent start and stops from emails, social media interactions and other online

platforms.


• Identifying correcting and advising on technical issues in the customer's computer, mobile

app and/or video game console.


• Identifying trends in customer problems and provide clear feedback/inputs to the team

members based on independent testing.


• Escalating real-time issues to client/supervisor.


• Translate Mandarin to English and vice versa


• Report and minutes writing in English or Chinese


• English (fluent), or Mandarin (fluent, native)


• Requires towork on weekends and public holidays with a fixed schedule.


• Strong in both written and communicating in English


• Ability to deliver excellent customer service quality utilizing soft skills


• Able to understand games from a gamer's perspective and give in-depth gaming and

PC/console troubleshooting support


• Ability to solve and analyse information accurately with appropriate speed and guidelines


• Team player


• Those with strong interest in games are preferred but we do welcome fresh graduates or

those without customer service experience and gaming experience

Medical Reimbursement, transport allowance



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