Retail Supervisor
1 day ago
1. Branch & Operations Management
Conduct regular inspections at all branches to assess:
- Cleanliness & tidiness of the store.
- Product arrangement on display racks & new stock under racks or in the storeroom.
- Store environment (lighting, music, scent, cleanliness of fitting rooms, etc.)
Ensure products are displayed neatly according to category, price, and ongoing promotions, if any.
Manage store facility issues (lighting, racks, cashier machines, etc.) by reporting to HQ or the maintenance team.
2. Sales Performance Monitoring
Monitor the sales performance of each branch and prepare regular sales reports.
Identify underperforming branches and propose strategies to improve sales results.
Make sales performance comparisons between months, seasons, or branches to identify trends.
Ensure that the sales targets set by the company are achieved.
3. Staff Management
Monitor employees' discipline, attendance, and attitude.
Evaluate staff quality including customer service, product knowledge, and selling skills.
Prepare staff performance reports for HR/management.
Identify staff with potential for promotion as well as those requiring further training/coaching.
Provide necessary coaching sessions when required.
4. Customer Service Quality
Ensure that every branch provides customer service that is friendly, efficient, and professional.
Handle serious customer complaints before escalating them to higher management.
Ensure a consistent shopping experience for customers across all branches.
5. Stock Monitoring & Control
Conduct stock checks at branches to prevent losses or shortages (due to shoplifting or staff negligence).
Ensure new stock is received, displayed, and labelled correctly with the right pricing.
Monitor fast-moving and slow-moving items and provide promotional or clearance sale recommendations.
6. Reporting & Strategic Suggestions
Prepare periodic reports on store operations, staff performance, and sales for management.
Analyse arising issues (e.g., declining sales, staff shortages, customer complaints) and propose practical solutions.
Provide input for marketing or promotional strategies (e.g., "Happy Hour Sale," bundle promotions, or weekend discounts).
7. Monitoring Company Policy Compliance
Ensure staff adhere to the company's Standard Operating Procedures (SOP).
Ensure all transactions and financial dealings are conducted transparently and properly recorded.
Ensure employees comply with company regulations (e.g., no phone use during work, maintaining workplace hygiene, etc.).
Job Type: Contract
Contract length: 12 months
Pay: From RM3,000.00 per month
Benefits:
- Free parking
- Meal allowance
- Opportunities for promotion
- Professional development
Education:
- STM/STPM (Preferred)
Experience:
- Supervising: 1 year (Required)
Willingness to travel:
- 100% (Required)
Work Location: In person
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