Retail Supervisor

1 day ago


Ampang, Selangor, Malaysia Jazam Sepakat Sdn Bhd Full time 36,000 per year

1. Branch & Operations Management

 Conduct regular inspections at all branches to assess:

- Cleanliness & tidiness of the store.

- Product arrangement on display racks & new stock under racks or in the storeroom.

- Store environment (lighting, music, scent, cleanliness of fitting rooms, etc.)

 Ensure products are displayed neatly according to category, price, and ongoing promotions, if any.

 Manage store facility issues (lighting, racks, cashier machines, etc.) by reporting to HQ or the maintenance team.

2. Sales Performance Monitoring

 Monitor the sales performance of each branch and prepare regular sales reports.

 Identify underperforming branches and propose strategies to improve sales results.

 Make sales performance comparisons between months, seasons, or branches to identify trends.

 Ensure that the sales targets set by the company are achieved.

3. Staff Management

 Monitor employees' discipline, attendance, and attitude.

 Evaluate staff quality including customer service, product knowledge, and selling skills.

 Prepare staff performance reports for HR/management.

 Identify staff with potential for promotion as well as those requiring further training/coaching.

 Provide necessary coaching sessions when required.

4. Customer Service Quality

 Ensure that every branch provides customer service that is friendly, efficient, and professional.

 Handle serious customer complaints before escalating them to higher management.

 Ensure a consistent shopping experience for customers across all branches.

5. Stock Monitoring & Control

 Conduct stock checks at branches to prevent losses or shortages (due to shoplifting or staff negligence).

 Ensure new stock is received, displayed, and labelled correctly with the right pricing.

 Monitor fast-moving and slow-moving items and provide promotional or clearance sale recommendations.

6. Reporting & Strategic Suggestions

 Prepare periodic reports on store operations, staff performance, and sales for management.

 Analyse arising issues (e.g., declining sales, staff shortages, customer complaints) and propose practical solutions.

 Provide input for marketing or promotional strategies (e.g., "Happy Hour Sale," bundle promotions, or weekend discounts).

7. Monitoring Company Policy Compliance

 Ensure staff adhere to the company's Standard Operating Procedures (SOP).

 Ensure all transactions and financial dealings are conducted transparently and properly recorded.

 Ensure employees comply with company regulations (e.g., no phone use during work, maintaining workplace hygiene, etc.).

Job Type: Contract

Contract length: 12 months

Pay: From RM3,000.00 per month

Benefits:

  • Free parking
  • Meal allowance
  • Opportunities for promotion
  • Professional development

Education:

  • STM/STPM (Preferred)

Experience:

  • Supervising: 1 year (Required)

Willingness to travel:

  • 100% (Required)

Work Location: In person



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