Store Manager

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Alice and Olivia (Singapore) Pte Ltd Full time

What you'll be doing:

In this role, you will be responsible for supporting the overall operations of the store by leading the Suria KLCC store team to achieve the retail KPIs and store targets set.

  • Review and analyze sales performance to identify trends and areas for improvement
  • Conceptualize plans to achieve sales targets and retail KPIs and convey them to staff
  • Foster a positive work environment to ensure high morale among staff
  • Provide exemplary quality of customer service by using the company's training guidelines and leading by example for staff to follow
  • Possess strong knowledge of the brand and products, as well as current trends in the luxury market to provide relevant suggestions to customers and maximize sales opportunities
  • Handle customer's feedback and/or complaints in a professional manner
  • Understand and maintain the company's visual merchandising guidelines to ensure an excellent presentation of the store interior, windows and mannequins
  • Maintain company's standard and guidelines for both front and back-of-house in store
  • Ensure professional image and grooming standards across all staff
  • Support recruitment activities (i.e. interview candidates and training of new employees)

What we're looking for:

  • Location at Suria KLCC
  • Possess at least 7 to 10 years of retail experience, of which more than 5 years is of Store Manager experience
  • Possess strong interpersonal, leadership and coaching skills
  • Adaptable, independent and customer-focused
  • Able to calculate and analyze retail KPIs to come up with suggestions for improvement
  • Proficient in Microsoft Office with strong excel and presentation preparation skills
  • Excellent written and communication skills in English, proficiency in Mandarin will be an added advantage
  • Prior exposure in premium fashion brands and/or menswear brands is required
  • Immediate availability or on short notice is highly preferred

Job Type: Full-time

Pay: From RM4,800.00 per month

Experience:

  • fashion retail: 5 years (Preferred)

Language:

  • English (Preferred)

Work Location: In person

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