Store Manager

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Stream Empire Holdings Full time

KEY RESPONSIBILITIES:

  • Responsible to assign tasks to the employees and schedule their work hours and shifts
  • Monitor employee work habits and ensure that the tasks are completed in a timely manner
  • Responsible to conduct the performance reviews for the employees
  • Ensuring excellent customer service by fostering a positive and engaging store environment
  • Maintaining strict adherence to policies, procedures, and regulatory requirement
  • Write up reports on employee behaviour and customer complaints
  • Motivate employees and offer incentives to boost employees' work performance
  • Responsible to train new employees and ensure they are well equipped to perform their tasks
  • Oversee the daily tasks, cash flow and expenses
  • Ensuring that the outlet is presentable, tidy and clean at all times
  • Maintain a clean and organized work area
  • Ensure that the outlet is a welcoming place for customers in a retail setting
  • Ensure that the customers are satisfied and able to find what they are looking for
  • Responsible to educate the customers on the product line
  • Restock the merchandise and ensure that the receiving and storage of products/merchandise are stored and recorded properly. All inventory must be accounted for
  • Ensure that the daily sales goals are met
  • Ensure that proper cash handling procedures are in place and observed at all times
  • Respond quickly and practically to any emergencies, crises or unexpected problems during the shift
  • Process paperwork for HR or upper management as required

JOB REQUIREMENTS:

  • Working experience in selling wines is a must
  • Able to work well with a team
  • Exhibits strong interpersonal skills and customer service skills
  • Able to maintain professional but friendly demeanour
  • Possess physical strength necessary to move and restock merchandise or products in the stores and warehouses
  • Demonstrate familiarity with basic computer programs, e.g. Word and Excel
  • Good time management and has attention to detail
  • Capable of disciplining or reprimanding employees when necessary
  • Responds calmly and professionally to emergencies, angry customers or any other stressful situations in the workplace
  • Demonstrate the ability to multitask on a daily basis
  • Exhibits a broad familiarity with the products and organization of a store

Job Types: Full-time, Permanent

Pay: Up to RM4,000.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Work Location: In person

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