Customer Specialist KOREAN
5 days ago
Language-KOREAN
Shift- Rotational Shift
Location- KL Sentral, Malaysia (Company will provide visa, flight tickets and 14 days accommodation)
Roles & Responsibilities-
- Assist customer issues via chat with excellent quality customer service.
- Coordinate between customers/vendors/riders and other teams to identify and troubleshoot daily operational issues swiftly and effectively.
- Listen attentively to customer needs/concerns and demonstrate empathy while maximizing opportunity to build rapport with the customer
- Perform proactive follow up with other support team members to ensure efficient resolution to customer requests.
- Develop excellent product knowledge to enhance customers' experience and support.
- Adhere to the quality process set to ensure that we are providing accurate and timely service to the customers.
- Handle complaints and provide appropriate solutions and alternatives within the allocated time.
- Grow as part of Live Operations in line with our client values and COE principles.
- Work on personal and team goals as part of a dynamic team in a fast-paced environment.
ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE.
- Fresh graduates are welcomed.
- With at least 1 year working experience in customer service field
- Must possess customer-centric commitment
- Ability to maintain composure in a multitasking, high energy environment
- Detail-oriented
- Basic English communication skills
interested candidates may share their cv via OR Whatsapp
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