Customer Specialist KOREAN

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Devloit Full time

Language-KOREAN

Shift- Rotational Shift

Location- KL Sentral, Malaysia (Company will provide visa, flight tickets and 14 days accommodation)

Roles & Responsibilities-

  • Assist customer issues via chat with excellent quality customer service.
  • Coordinate between customers/vendors/riders and other teams to identify and troubleshoot daily operational issues swiftly and effectively.
  • Listen attentively to customer needs/concerns and demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Perform proactive follow up with other support team members to ensure efficient resolution to customer requests.
  • Develop excellent product knowledge to enhance customers' experience and support.
  • Adhere to the quality process set to ensure that we are providing accurate and timely service to the customers.
  • Handle complaints and provide appropriate solutions and alternatives within the allocated time.
  • Grow as part of Live Operations in line with our client values and COE principles.
  • Work on personal and team goals as part of a dynamic team in a fast-paced environment.

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE.

  • Fresh graduates are welcomed.
  • With at least 1 year working experience in customer service field
  • Must possess customer-centric commitment
  • Ability to maintain composure in a multitasking, high energy environment
  • Detail-oriented
  • Basic English communication skills

interested candidates may share their cv via OR Whatsapp



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