Sales Ops Executive

7 days ago

Damansara Selangor, Malaysia RPG Commerce Full time

Founded in 2017, RPG Commerce is a leading direct-to-consumer (DTC) omni-channel company dedicated to building cutting-edge everyday essentials. With an in-house portfolio ranging from innovative active wear to home and living products, RPG currently carries an in-house brand portfolio of brands, including MONTIGO, OiYO by MONTIGO and CASEBANG.

Recently securing a Series B funding round of RM127 million, RPG Commerce has over 100 employees in KL who work everyday to develop, design and produce high-quality products all over the world. To find out more, please visit

About the Role

The Sales Operations Executive will be responsible for managing and optimising day-to-day sales operations across all channels. This role focuses heavily on sales order management, demand vs supply tracking, and sales performance analysis. You will work closely with Sales, Channel/Marketing, Supply Chain and Finance teams to ensure accurate order processing, visibility of demand patterns, and timely reporting that supports decision-making.

This position is ideal for someone who is highly number-sensitive, analytical, and proficient in Excel, with strong attention to detail and the ability to thrive in a fast-paced, data-driven environment.

Key Responsibilities

Sales Operations (Order & System Management)

  • Manage and process sales orders across multiple channels, ensuring accuracy and timeliness.
  • Coordinate with internal teams to ensure orders are reflected correctly in system and trackers.
  • Maintain and update sales operation templates, trackers, and reporting formats (Excel + system).

Channel Demand vs Supply Outlook

  • Track and analyse channel demand appetite based on campaigns, promotions, and sell-through patterns.
  • Work with Sales and Supply Chain to identify potential stock risks (overstock, stockouts, unusual demand spikes).
  • Provide timely updates on demand trends to support channel decisions and allocation planning.

Sales Performance & Analytics

  • Perform ST rate tracking, sell-through analysis, and channel performance reporting.
  • Consolidate sales data from various systems/channels into weekly/monthly dashboards.
  • Identify performance trends, gaps, and insights that support strategy and commercial decision-making.

Reporting & Insights

  • Prepare accurate and timely reports for leadership, including weekly sales performance, channel analysis, and demand updates.
  • Ensure data accuracy and consistency across all sales reports and trackers.
  • Build and improve reporting structures to increase visibility and operational efficiency.

Cross-Functional Coordination

  • Collaborate with Sales, Supply Chain, Channel/Marketing, and Finance to align on demand, product availability, and campaign requirements.
  • Provide operational support during key campaigns, launches, and promotional periods.
  • Serve as a central point of contact for all sales data, order issues, and demand-related enquiries.

What You Need To Have

  • 1 - 2 years of experience in sales operations, commercial operations, supply/demand planning, or related analytical roles.
  • High proficiency in Excel (pivot tables, VLOOKUP/INDEX-MATCH, basic modelling).
  • Strong numerical accuracy and ability to work with large data sets.
  • Strong analytical and problem-solving skills; able to interpret trends and convert data into insights.
  • Detail-oriented with strong organisation and time-management skills.
  • Ability to handle multiple priorities in a fast-paced, ever-changing environment.
  • Good communication skills and a collaborative mindset.
  • A proactive, hungry, "get-things-done" attitude.

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