Email Customer Service Representative

5 days ago


Bangsar Kuala Lumpur, Malaysia trend sherry enterprise Full time

Job Responsibilities:

  1. Assist Japanese online merchants in sending promotional emails and LINE messages.
  2. Handle customer service inquiries, refunds, returns, and after-sales issues.
  3. Support customer service operations and collect customer feedback.
  4. Communicate professionally via LINE and Email (no Japanese language required).

工作内容:

  1. 协助日本线上商家发送邮件及 LINE 推广信息;
  2. 处理客户咨询及售后问题,包括退款、退货等;
  3. 收集客户反馈,协助售后部门改进客户体验;
  4. 使用 LINE、Email 等客服工具为客户提供支持。


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