Business System Analyst

Job Description Summary
Our Business Systems Analysts are responsible for supporting day-to-day business operations and MMS Solution Deployment Services enterprise systems. The Business Analyst is part of the Business Transformation - Technology Enablement Team focused on technology and business solutions. The role will assist business partners, customers, IT, and stakeholders in providing technical support with core technologies, including, CIAM, Salesforce and SAP ECC/CRM. Communication skills with a strong proficiency in English required. and SAP ECC/CRM. Communication skills with a strong proficiency in English required.

Job Description
We are
the makers of possible
BD is one of the largest global medical technology companies in the world.
Advancing the world of health
is our Purpose, and it's no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why Join Us?
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a
maker of possible
with us

Key Responsibilities

Technical Support

• Serve as primary/secondary support for one of 5 functionally specific Service and Support queues for internal associates.
• Provide daily assistance with system and course access, including user confirmations and access level validations.
• Handle Tier 1 support: registrations, logins, browser issues, and course navigation.
• Manage Tier 2 support: database corrections, batch user imports, and report development.
• Make occasional outbound calls to assist with urgent customer needs.
• Support users across SAP ECC/CRM, Salesforce, and integrated systems.
• Monitor and troubleshoot issues via general mailboxes and Chatter.
• Analyze and resolve break/fix cases and recurring system problems.
• Reprocess records and correct data discrepancies as needed.
• Capture business requirements for fixes and enhancements.
• Author and optimize technical support procedures and documentation.
• Escalate and hand off critical issues appropriately.
• Collaborate with cross-functional teams to align on solutions.
• Create and maintain job aids, help content, and protocols for users.

Customer Service

• Build and maintain proactive relationships with customers and internal teams.
• Resolve issues, manage cases, and provide timely updates via Salesforce and ticketing systems.

Professional Skills & Competencies

• Strong communication and listening skills; fluent in English.
• Proficient in SAP and Salesforce.
• Experience in customer support roles.
• Familiarity with business processes in complex environments.
• Skilled in writing technical documentation and support materials.
• Basic understanding of browser and database technologies.
• Knowledge of web-based applications and Tier 1–2 ITIL support.
• Ability to identify process improvement opportunities and contribute to solutions.
• Team-oriented, inquisitive, and growth-focused.
• Detail-driven, self-motivated, and resourceful.
• Capable of managing multiple tasks and prioritizing effectively.

Education & Experience

• Bachelor's degree or equivalent in Business Systems.
• AA/AS in Computer, Technical, or Web Development field preferred.
• 1–2 years in customer support.
• 2–3 years in IT/business systems analysis.
• Experience with SAP, Salesforce, or similar platforms.
• Strong analytical and communication skills.

Additional Information

• Ability to work remotely with reliable internet.
• Willingness to work in-office when safe.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
Click on apply if this sounds like you

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

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Required Skills
Optional Skills

Primary Work Location

MYS Kuala Lumpur - Jalan Kerinchi

Additional Locations

Work Shift

MY2 Night 10p-7a Sun-Thu (Malaysia)