Shop Supervisor

Job Purpose:

The Shop Supervisor is responsible for overseeing the cleanliness, operations, and performance of multiple outlets. This role ensures that outlets are well-maintained, customers receive proper assistance, and collections are carried out accurately and on schedule.

Key Responsibilities:

1) Outlet Cleaning & Maintenance

• Ensure both interior and exterior of washers and dryers are cleaned, including the drum, glass window, and door seal.
• Clean detergent and softener compartments regularly.
• Remove lint and clean lint filter drawers to maintain machine efficiency.
• Sweep and mop the entire outlet floor (front and back areas) and brush the walkway outside the outlet.
• Wipe and remove dust from all vending and kiosk machine tops.
• Wipe and empty recycle bins, ensuring mini boxes are properly organized for future use.
• Empty trash bins and maintain cleanliness at all times.
• Clean ceiling fans and remove spider webs around the ceiling on a weekly basis.
• Brush and clean machine room drainage weekly to prevent blockage.

2) Customer Service & Assistance

• Greet customers in a friendly and professional manner.
• Assist customers with the use of laundry machines and guide them through proper operation.
• Provide assistance to customers using Pay Wave and mobile applications for payment.
• Attend to customer inquiries and resolve minor issues promptly.

3) Outlet Sales Collection

• Perform sales collections from washers, dryers, and vending machines every alternate day, starting from the 1st until the last day of each month.
• Ensure all collections are properly recorded, counted, and handed over according to company SOP.
• Report any discrepancies or machine issues immediately to the management.

4) Outlet Supervision & Reporting

• Supervise and monitor the operation of 3–4 outlets within the assigned region.
• Conduct regular visits to ensure outlets are clean, operational, and staff (if any) are performing as required.
• Prepare and submit reports on outlet condition, sales collection, and maintenance updates.
• Stand by to cover outlet duties during emergencies or staff absences.

Requirements:

• Minimum SPM qualification or equivalent.
• At least 1–2 years of working experience in retail, service, or outlet operations.
• Possess own transport and willing to travel between outlets.
• Fit and energetic, able to perform cleaning tasks and travel between outlets regularly.
• Responsible, proactive, and able to work independently with minimal supervision.
• Good communication and problem-solving skills.
• Willing to work on weekends and public holidays when required.

Benefits We Offer:

• Free parking
• Allowance provided (travelling, weekend and etc.)
• Entitled to all Selangor gazette public holidays
• EPF, SOCSO, EIS & Tax Contribution
• Additional leave (maternity, compassionate and etc.)
• Insurance coverage
• Medical claim
• Allowances
• Annual increment
• Yearly bonus
• Promotion opportunities
• Laptop & devices provided
• Food pantry provided
• Staff activities
• Career growth & development
• Supportive team culture

Working Days & Hours:

• Monday to Saturday
• 9:00 AM to 6:00 PM (1-hour lunch break)

Working Location:

• Taman Sri Sinar, Segambut
• Gombak

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2, RM2,500.00 per month

Benefits:

• Additional leave
• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Application Question(s):

• Where is your current place of residence? (For standby placement within Klang Valley outlets.)
• What is your notice period of resignation?
• What is your last drawn and expected salary (RM) ?

Experience:

• Supervising: 1 year (Preferred)

Willingness to travel:

• 100% (Preferred)

Work Location: In person