Assistant Shop Manager/Product Supervisor

Responsibilities (Assistant Shop Manager):

• Assist to lead, train, motivate and manage outlet team in delivering best services in all departments.

• Assist to ensure all team members observe and practice company's policies and rules & regulations.

• Assist to lead and work with the team to achieve monthly sales target of the shop.

• Assist to monitor stock delivering & processing.

• To ensure all Operational and Customer Service SOPs are followed within the shop.

• Manage and monitor product display arrangement as VM guideline as assigned by Shop Manager.

• To conduct daily morning briefing and provide products knowledge training/ info and updates of policies.

• Manage and supervise all team members in the shop and attend to customer enquiries.

• Handle the overall shop operations and ensure consistency in the standard of retail operations in the absent of the Shop Manager.

• Assist to monitor and liaise with respective departments on maintenance and cleanliness of shop premises.

• Assist in stock take (routine, ad-hoc & annual) as and when required.

• Working together with Shop Manager in reviewing and keeping track of sales (set daily target and ensure achievement of sales target).

• Having daily effective and clear official communication with Head Office and relevant departments to ensure smooth operations needs are met and people related matters are tackled.

• Review and appraise staff performance to identify talents and retain staff.

• Assist to ensure accurate tills report and cash collection.

• Implement/execute sales & promotion plans as and when required.

• Support Shop Manager to act on suspicious activities within the premises.

• Any other legal assignments requested by management from time to time.

Requirements (Assistant Shop Manager):

• At least a Certificate/Diploma in Retail Management or relevant discipline.

• At least 2 years working experiences at supervisory level in reputable retail companies at similar size.

• Have passion and knowledge in sports is an advantage.

• Proven team leadership and management skills.

• Good analytic, problem solving and decision-making skills.

• Good customer service, communication and interpersonal skills.

• Willing to work long hours, weekends, public holidays and shift duty.

• Open for relocation.

Responsibilities (Product Supervisor):

• Assist to coach and train sales assistant in products knowledge and customer service standards.

• Assist in achieving monthly sales target of the shop.

• Assist in monitoring stock delivering & processing.

• Assists in stock replenishment activities

• Assists in Stock-take (routine, ad-hoc and/ or annual)

• To perform duty as according to all Operational and Customer Service SOPs as well to make Sales Assistants are following the same.

• To assist in product display arrangement and visual merchandising.

• Stand in for Assistant Shop Manager if needed to handle departmental operations and ensure consistency in the standard of retail operations.

• To assist in maintenance and cleaning of shop premises.

• To assist in stock take (routine, ad-hoc & annual) as and when required.

• Update to Shop Manager on staff performance.

• Update to Shop Manager if any Customer feedbacks.

• Implement/execute sales & promotion plans as and when required.

• Any other legal assignments requested by management from time to time.

Requirements (Product Supervisor):

• SPM with at least 2 years' experience as Supervisor in retail industry / Diploma with at least 2 years as Sales Assistant (or equivalent).

• Have passion with Sports and retail industry.

• Proven small team leadership and management skills.

• Have knowledge in analytic, problem solving and decision-making skills.

• Good customer service, communication and interpersonal skills.

• Willing to work long hours, weekends, public holidays and shift duty.