Order Governance Executive

2 days ago

Klang, Selangor, Malaysia FUJIFILM Business Innovation Full time 30,000 - 60,000 per year
Description

Responsibilities: 

  • Process Sales Orders and Return Orders accurately .
  • Provide guidance to the Sales Teams on sales order submission requirements.
  • Verify documentation and ensure orders comply with pricing guidelines, HQ Sales Policy, Leasing Guidelines and Corporate policies.
  • Coordinate delivery and collection arrangements with Sales, warehouse teams, and logistics vendors.
  • Manage manual closure of selected order lines in the ERP system.
  • Support and track machine movement activities including:
    • Trial machine requests or relocation requests Sales/ADM.
    • Short-term loan request raised by STO/Sales.
    • Miscellaneous machine-related movements requests submitted by business units.
    • Other ad-hoc machine movement activities 
  • Monitor revenue release reports and ensure timely upload of contract documents into the relevant system for billing.
  • Preapre and submit documentation for contract terminations and archive requests through Document Management System (DMS).
  • Maintain and update order tracking sheets, following up on any outstanding/pending documents to ensure completeness.
  • Handle order changes such as amendments, cancellations, and sales reversals.
  • Raise and follow up on ERP system issues via To Connect or equivalent platform.  
  • Monitor end-to-end order status and escalate issues or delays to project management teams when necessaryas required.
  • Participate in system testing, continuous improvement initiatives, and other tasks or projects as assigned.
  • Support internal and external audits by preparing and providing required documentations. 

Requirements: 

  • Min 1 - 5 years of experience in sales operation, order management, or logistics coordination or a related administrative role. (Fresh grads with internship exposure are also welcome to apply)
  • Diploma or Degree in Business Administration, Logistics, Supply Chain Management, Operations or a related field. 
  • Proficient in Microsoft Office (especially Excel & Outlook). 
  • Experience with Oracle ERP systems is an added advantage.
  • Effective communication and coordination skills, especially in working with cross-functional teams (Sales, Logistic, Billing)
  • Strong attention to detail and good analytical skills. 
  • Team player with a positive, proactive attitude.
  • Proactive and solution driven.
  • Able to work independently.
  • Ability to multitask and perform well in a fast-paced environment. 

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