Customer Service Executive

21 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia PERSOL Workforce Solutions Malaysia Sdn. Bhd. Full time

Short Summary This Role :

Our client  looking for passionate and talented people to join their product and operations team. Together we can build an e-commerce ecosystem that is innovative, secure and intuitive for our users. In this role you will be responsible for delivering impact on the growth of merchants, by acquiring and helping the sellers to have a smooth onboarding experience on platform, as well as delivering the best customer experience by providing the best service.

Job Responsibilities:

  • Manage the end-to-end process of acquisition and incubation of potential online merchants (including, but not limited to, leads generation, cold contact, onboarding and incubation).
  • Build and maintain relationships with merchants.
  • Help merchants become familiar with the platform and its features.
  • Maintain quality service and cooperation with merchants to ensure a smooth onboarding experience.
  • Discover new collaborative opportunities fit into merchants' short-term and long-term development

    plan.
  • Assist seller acquisition manager to summarize the workflow and carry out improvement plan
  • Other internal operations and cross-function collaboration, such as assisting in project execution, document management, information consolidation, etc.

Job Requirements:

  • Bachelor's degree and have at least 1 to 2 years in back-end support processing.
  • Able to speak both English & Bahasa Malay fluently & proficiently.
  • With passion for ecommerce and seller operations work; with practical experience in community management; with a good understanding of e-Commerce business and campaigns.
  • Logical and organized communication, good teamwork spirit, empathetic; strong executive sense,

    and responsibility.
  • Experienced in customer service, account management role and self-owned business before are preferable.

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