Junior Customer Service Executive

Role OverviewWe are looking for a Junior Customer Service Executive to join our regional team based in Malaysia. You will support customer interactions across multiple Southeast Asian markets, ensuring quick and accurate responses while delivering excellent customer experiences.Role purpose:To provide day-to-day customer support for all markets, handling...

Company DescriptionAEON Credit Service (M) Berhad (AEON Credit), established in 1996, is a prominent financial services provider in Malaysia. The company offers diverse services such as Credit and Prepaid Cards, AEON Wallet, Easy Payment schemes, Motor Vehicle Hire Purchase Financing, Personal Financing, and insurance brokerage through its subsidiary, AEON...

As a Junior Banking Customer Service representative, you will be the first point of contact for our valued customers. Your primary responsibility is to deliver exceptional service, answer inquiries, resolve issues, and promote our banking products and services.To provide friendly and professional assistance to customers via phone, email, or chat, addressing...

Position OverviewWe are looking for an experienced and proactive Senior Customer Service Executive to join our team. In this role, you will take ownership of complex customer inquiries, ensure high-quality resolutions, and help drive continuous improvements across our support operations. You will serve as a trusted escalation point, providing guidance and...

The Role: Role OverviewWe are looking for a Senior Customer Service Executive to join our regional team based in Malaysia. Reporting to the Head of E-Commerce, you will lead day-to-day customer support operations across multiple Southeast Asian markets (MY, SG, ID, HK, VN). This role supports a high-growth regional e-commerce business across Southeast Asia,...

Company DescriptionThe Waste Management Association of Malaysia (WMAM) represents professionals from diverse disciplines including environment, engineering, and law, as well as management and service providers. WMAM aims to promote high standards of waste management services in Malaysia and encourages collaboration among all stakeholders. As a non-profit and...

Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and...

Duties & Responsibilities:Customer interaction: Interacting with customers via various channels (chat, Jira ticket and email) to address inquiries, provide information and offer assistance in a friendly and professional manner.Issue resolution: Resolving customer concerns, problems, and complaints by actively understanding, analyzing situations and providing...

Job Description:Manage inbound and outbound customer calls in a timely mannerProvide screening and process full cycle of loan applicationTo attend customer appointment inquiries, requests by phone, email, and live chat.Obtain customer details and ensure all information is accurately and promptly keyed into the systems for all transactions.Provide excellent...

Job ResponsibilitiesHandle enquiries through phone/live chat and provide extra-ordinary service to our customers in a professional and timely mannerAddress members' enquiries effectively and maintain satisfactory quality of customer serviceMake appropriate recommendations to meet customers' expectationEscalate enquiries when necessary in line with internal...