Process Manager

2 days ago

Shah Alam, Selangor, Malaysia Esync Software Services Sdn Bhd Full time 120,000 - 240,000 per year

Responsibilities:

  • Analyze current business processes and workflows to identify gaps, inefficiencies, and opportunities for improvement.
  • Design and implement process improvements using Lean, Six Sigma, or other process frameworks.
  • Develop Standard Operating Procedures (SOPs), process flow diagrams, and documentation for business continuity.
  • Facilitate cross-functional workshops and stakeholder meetings to gather requirements and align goals.
  • Monitor, evaluate, and report on the performance of implemented process improvements.
  • Support process digitization and automation initiatives (ex: RPA, ERP enhancements).
  • Ensure alignment with compliance, quality, and regulatory standards (ex: ISO, internal audit).
  • Collaborate with IT, operations, and business users to drive process transformation projects.

Requirements:

  • Bachelor's degree in business administration, Industrial Engineering, IT, or related fields.
  • Minimum 2–5 years of working experience in business process engineering or improvement roles.
  • Experience in a local corporate environment or GLC is an advantage.
  • Proficiency in process mapping tools (ex: MS Visio, Lucidchart, Bizagi).
  • Knowledge of BPMN, Lean, Six Sigma, or Kaizen methodologies.
  • Excellent skills in Microsoft Office (Excel, PowerPoint, Word); experience with ERP systems is a plus.
  • Strong analytical and problem-solving abilities.
  • Excellent communication and stakeholder management skills.
  • Ability to work independently and manage multiple projects

Job Types: Full-time, Contract

Contract length: 12 months

Pay: Up to RM12,000.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development
  • Vision insurance

Ability to commute/relocate:

  • Shah Alam (Petaling): Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Required)

Work Location: In person

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