Junior Customer Care Agent
5 days ago
Primary Responsibilities:
- Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner.
- Provide accurate and comprehensive information about products, services, and company policies.
- Capable of handling complaint cases effectively or escalating them to the SME or Team Leader to ensure issues are resolved with care and in a timely manner.
- Maintain accurate records of customer interactions, transactions, comments, and complaints.
- Collaborate with other departments, such as sales, aftersales, and marketing, to ensure a smooth customer experience.
- Stay up-to-date with company products, services, and policies to provide accurate information to customers.
- Meet or exceed performance targets, including response time, resolution time, and customer satisfaction ratings.
- Actively contribute to continuous improvement initiatives by providing customer feedback and suggesting enhancements to processes or products.
-
Junior Customer Care Agent
5 days ago
Petaling Jaya, Selangor, Malaysia Amway Full timeJob DescriptionApply nowJob Title: Junior Customer Care Agent (Email & Live Chat)Posting Start Date: 10/27/25Posting Location: Petaling Jaya, MYRequisition ID: 42496Primary ResponsibilitiesRespond to customer inquiries via phone, email, chat, or social media in a timely and professional manner.Provide accurate and comprehensive information about products,...
-
Customer Care Centre Agent
5 days ago
Petaling Jaya, Selangor, Malaysia Ikano-Retail Full timeCompany Description The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia, Philippines and Thailand – and have an ambitious expansion plan to bring a...
-
Customer Care Officer
3 days ago
Petaling Jaya, Selangor, Malaysia Hire Lokal Enterprise Full timeCustomer Care Officer Job DescriptionWe are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience...
-
Customer Care Executive
1 week ago
Petaling Jaya, Selangor, Malaysia Straat-X Sdn Bhd Full time 31,200 - 32,400 per yearSuccessful Customer Care Executives (CCE) are those that are hardworking, creative and energetic. A strong CCE has the ability to multi-task and works well in a team environment. Customer Care Executives are responsible for responding to all inbound chat, phone calls and email/chat inquiries in a mature and professional manner.Job Information:Office Work...
-
Contact Centre Agent
2 weeks ago
Petaling Jaya, Selangor, Malaysia R Logic Customer Care Services Sdn Bhd Full time 30,000 - 60,000 per yearAnswers inbound calls/chats and makes outbound calls, as necessaryEvaluate problems and complaints of the callers and provide proper solutions to themRespond to the needs of customers and provide personalized serviceProvide information on the company's products or services and generate interest in the offerUpsell products and servicesResearch needed...
-
Business Executive, Critical Care
2 weeks ago
Petaling Jaya, Selangor, Malaysia Fresenius Medical Care Full time $120,000 - $240,000 per yearOur CompanyAt Fresenius Medical Care, we are global leaders in renal care and lifesaving innovation. Our mission is clear: to create a future worth living for patients worldwide, every day. With our pioneering products and therapies, we support people living with kidney disease — improving outcomes and enhancing quality of life for millions.As part of our...
-
Assistant Manager, Customer Care
7 days ago
Petaling Jaya, Selangor, Malaysia Swap Asia Full timePosition SummaryThe Assistant Manager, Customer Care (Call Centre), is to ensure the smooth execution of daily operations while upholding the highest standards of professionalism and consistently meeting customer expectations.Key Responsibilities: -Handle all inbound calls related to claim submissions and telco-related matters, including product inquiries,...
-
Customer Service Agent
2 weeks ago
Petaling Jaya, Selangor, Malaysia Agensi Pekerjaan Brandt Global Search Sdn Bhd Full time 3,000 - 6,000 per yearAbout the role Join our growing team as a Customer Service Agent (Digital Banking) at Brandt Business Services Sdn Bhd in Petaling Jaya, Selangor. This full-time role is responsible for providing exceptional customer service and support to our digital banking customers.What you'll be doingRespond to customer inquiries and requests via phone, email, and chat...
-
Business Executive, Critical Care
2 weeks ago
Petaling Jaya, Selangor, Malaysia Fresenius Medical Care Full time 80,000 - 120,000 per yearResponsibilities:Promotes and sells medical equipment, consumable for CRRT (Acute) products to government and private sectors, able to develop long term business relationship with existing and potential clients. Responsible for establishing and maintaining a good & healthy business relationship with clientele all times and provide a professional &...
-
Customer Care Officer
2 weeks ago
Petaling Jaya, Selangor, Malaysia TP Full time 40,000 - 60,000 per yearACustomer Care Officer's primary responsibility is to provide excellent customer support, addressing inquiries, resolving issues, and ensuring customer satisfaction through various communication channels.Responsibilities:Responding to customer questions about products, services, orders, and billing through phone, email, chat, or in-person...