Executive, IT Support

The IT Executive is responsible for providing end-to-end end-user computing (EUC) and onsite IT support for the Kulai office. This role ensures stable daily IT operations, effective user lifecycle management, and compliance with IT and information security policies in a fast-paced and dynamic working environment.

The successful candidate will be adaptable, hands-on, and service-oriented, with the ability to respond quickly to changing business needs while maintaining operational discipline, security standards, and service quality.

Key Responsibilities

End-User Support & Operations

• Provide onsite and remote technical support for end users, including hardware, operating systems (Windows/macOS), Microsoft 365 applications, VPN, Wi-Fi/LAN connectivity, and collaboration tools (e.g., video conferencing, VoIP).
• Execute end-to-end onboarding and offboarding processes, including device preparation, system configuration, and user access provisioning.
• Perform routine IT operational tasks such as OS deployment, software installation, patching, upgrades, and antivirus updates.
• Operate effectively in a dynamic and rapidly evolving environment, adapting priorities to meet changing operational requirements.
• Resolve incidents and service requests in line with defined SLAs and ITIL best practices.

Identity, Access & Endpoint Management

• Administer user accounts and access rights across Active Directory and Microsoft 365, including license assignment, password resets, and access reviews.
• Enforce endpoint security standards and support endpoint protection platforms, including CrowdStrike or equivalent EDR solutions.
• Support endpoint lifecycle activities, including provisioning, refresh, secure decommissioning, and disposal.

IT Asset Management

• Maintain accurate IT asset records covering laptops, peripherals, network equipment, and accessories.
• Track asset lifecycle from procurement through disposal, ensuring alignment with internal policies and audit requirements.
• Support inventory reconciliation, tagging, physical audits, and reporting activities.

Security, Compliance & IT Audit Support

• Support IT security initiatives by enforcing policies, promoting cybersecurity awareness, and escalating potential risks or incidents.
• Assist in internal and external IT audits, including evidence preparation, access reviews, control validation, and remediation tracking.
• Contribute to the maintenance of IT policies, SOPs, and compliance documentation.

Projects, Infrastructure & Continuous Improvement

• Assist in small to mid-scale IT projects such as system rollouts, software migrations, and infrastructure upgrades.
• Collaborate with regional IT teams on standardization and continuous improvement initiatives.
• Exposure to data centre (DC) environments, including supporting DC-related systems or infrastructure, is an added advantage.

Requirements

Experience

• Minimum 3 years of relevant experience in IT support, desktop support, or end-user computing roles.
• Proven ability to operate effectively in fast-changing and operationally demanding environments.
• Hands-on experience supporting Microsoft 365, Active Directory, and endpoint management solutions.
• Practical experience in IT Asset Management, including lifecycle tracking and audits.
• Exposure to IT audit activities (internal controls, access reviews, evidence collection) is a strong advantage.

Technical Competencies

• Strong knowledge of PC hardware, Windows and macOS platforms, and network fundamentals.
• Familiarity with endpoint security and EDR solutions, preferably CrowdStrike.
• Experience using ticketing systems, remote support tools, and documentation platforms.
• Solid understanding of IT security principles and operational controls.

Preferred Certifications

• Microsoft Certified: Modern Desktop Administrator Associate (or equivalent)
• VMware Certified Professional (VCP) or equivalent

Added Advantage

• Experience supporting or operating in data centre (DC) environments.
• Prior involvement in IT audits, compliance reviews, or certification exercises (e.g., ISO, SOC).
• Experience supporting IT projects such as rollouts, migrations, or infrastructure upgrades.
• Familiarity with Knowledge Management Systems (KMS).
• Strong analytical, problem-solving, and prioritization skills.
• Customer-first mindset with a strong focus on service excellence and reliability.