Airport Hotel Receptionist

2 days ago

Sepang, Selangor, Malaysia Container Hotel Group Full time

Towards Our Guest

  • Consistently deliver Capsule Experience and the ultimate CHG service attitude
  • CHG service attitude is defined by constantly smiling, welcoming, being warm, passionate to our guest and attentive to guest request.
  • Maintain high level of product knowledge of the hotel and surrounding area.

Daily Job Scope

  • Makes daily reservation count for arrival and departures. The reservation include booking from walk in guest, hotel website, OTA, phone calls, email and direct booking from HQ office.**
  • Complete report on timely manner such as Night audit report, Occupancy variance report, Daily summary report and more.
  • Receive and reply call and email inquiry. (Room rates, room availability, hotel information, packages and promotion)
  • Preparation and preregistration for group arrival (Woven beg, towel, drinking water and dental kits)
  • Accommodating guest request and inquiry. (Morning call request, check in/ out late or early, baggage drop off, room related request such as quiet room, upper bunk or lower bunk.)
  • Up selling room and promoting the hotel services to the guest.
  • Handling check in and check out duties. (Expected heavy check in during night time for Capsule hotel KLIA2 estimated up to 120 rooms/pods per day)
  • Handling cashiering duties. (Collect payment from guest, by cash or credit card)
  • Work closely with housekeeping department to ensure rooms are ready in time for next guest check in.
  • Maintain a clean and neat front desk area, to create a good impression to the guest and better working environment for FO staff.
  • Assisting guest to complete registration form, assigned room and understand guest demand and needs.
  • Concierge services such as provide travel information that nearby to hotel attraction or events.
  • Report any unusual occurrences to supervisor or manager which include hotel facilities defect, payment failure, other unusual incident- miss flight.
  • Collect feedback questionnaire from guest after check out.
  • Restock for hotel amenities, sundries and brochures. (Woven beg, towel, drinking water and dental kits)
  • Undertake Ad-hoc task or duty assigned by outlet supervisor, manager and management staff.
  • Attend weekly branch meeting conduct by outlet supervisor/manager
  • Complete handover log book before end shift/ leaving the hotel. (Cash drop report, petty cash handover, special guest request, notes and other important message)

Daily Grooming

  • Always look professional and yet able to delivery warm welcome
  • Maintain high standard of personal hygiene
  • Adhere to grooming policy
  • Staff uniform will be provided by the hotel

Job Requirement

  • Candidate must possess at least a Primary/Secondary School/SPM/"O" Level, Higher Secondary/STPM/"A" Level/Pre-U, Diploma, Advanced/Higher/Graduate Diploma, any field.
  • Required skill(s): Computer Literacy.
  • Willing to work in shift, weekend and public holiday
  • Minimum 1 year working experience
  • Fresh graduate is encourage to apply

Job Type: Full-time

Pay: RM2, RM2,300.00 per month

Experience:

  • Hotel reception: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: In person

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