Internship in Tourism Management

2 days ago

Sepang, Selangor, Malaysia CCI TRAVEL AND TOURS SDN BHD Full time 1,200 - 12,000 per year

Purpose of the Role:

To provide practical training and industry exposure in the tourism and travel sector. The intern will assist in managing tour operations, customer service, and travel planning, gaining first-hand experience in how a travel agency organizes and delivers travel experiences for clients.

Key Responsibilities:

1. Tour Planning & Coordination

  • Assist in preparing travel itineraries and tour proposals.
  • Coordinate with local and international suppliers (hotels, transport, tour guides).
  • Support the team in ensuring all travel arrangements are accurate and on time.

2. Customer Service & Support

  • Handle customer inquiries through email, phone, and walk-ins.
  • Assist in booking confirmations, issuing invoices, and preparing travel documents.
  • Provide pre-departure briefings and post-travel follow-ups to ensure customer satisfaction.

3. Product & Package Development

  • Support the team in creating new travel packages and promotions.
  • Conduct research on destinations, pricing, and competitors.
  • Assist in preparing marketing content such as brochures, flyers, and online posts.

4. Operations Assistance

  • Help in managing group tours (e.g. airport transfers, check-ins, logistics coordination).
  • Learn the workflow of tour execution from planning to completion.
  • Maintain proper documentation for tours, suppliers, and client bookings.

5. Administrative & Reporting Tasks

  • Prepare daily or weekly reports on customer feedback and sales activities.
  • Support administrative functions such as filing, data entry, and correspondence.

Requirements:

  • Currently pursuing a Diploma or Bachelor's Degree in Tourism Management, Hospitality, or related field.
  • Passionate about travel, tourism, and customer service.
  • Good communication skills in Bahasa Malaysia and English (other languages are an advantage).
  • Organized, proactive, and able to work in a team environment.
  • Computer literate (Microsoft Office, social media tools, booking systems).

Learning Outcomes:

  • Gain hands-on experience in tour operations and travel management.
  • Understand the end-to-end process of tour planning, execution, and customer handling.
  • Develop communication, coordination, and problem-solving skills.
  • Build knowledge of destinations, supplier networks, and tourism marketing.

Job Type: Internship

Contract length: 3 months

Pay: RM500.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Work Location: In person

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