Internship in Business Studies

2 days ago

Sepang, Selangor, Malaysia CCI TRAVEL AND TOURS SDN BHD Full time 14,400 - 72,000 per year

Purpose of the Role:

To provide hands-on experience in the travel and tourism industry by assisting with daily business operations, marketing, and sales activities. The intern will gain exposure to how a travel agency manages packages, customers, and marketing strategies to achieve business goals.

Key Responsibilities:

1. Business & Market Research

  • Conduct research on travel trends, competitor packages, and customer preferences.
  • Assist in compiling data for new travel destinations or promotional campaigns.

2. Marketing & Promotion Support

  • Support the development of marketing materials, social media content, and online promotions.
  • Help manage digital platforms (Facebook, Instagram, TikTok, website updates).
  • Participate in event or booth promotions such as MATTA Fair or roadshows.

3. Sales & Customer Support

  • Assist in responding to customer inquiries and preparing travel quotations.
  • Help maintain client databases and follow up on leads or bookings.
  • Support the team in upselling or promoting seasonal travel packages.

4. Operations & Coordination

  • Assist in coordinating with tour operators, hotels, and transport providers.
  • Help with itinerary planning and documentation for group tours.
  • Learn the process of booking management and customer handling.

5. Administrative Tasks

  • Prepare reports, filing, and maintain organized travel records.
  • Participate in internal meetings and contribute ideas for service improvement.

Requirements:

  • Currently pursuing a Diploma or Bachelor's Degree in Business Studies, Marketing, Tourism Management, or related field.
  • Strong interest in travel, customer service, and business operations.
  • Good communication skills in English and Bahasa Malaysia (additional languages an advantage).
  • Computer literate (Microsoft Office, social media, Canva, or similar tools).
  • Enthusiastic, organized, and willing to learn.

Learning Outcomes:

  • Understand how a travel agency operates from sales to service delivery.
  • Gain experience in marketing, customer relations, and travel package management.
  • Learn to apply business principles in real-world travel operations.
  • Develop teamwork, planning, and communication skills essential for a business career.

Job Type: Internship

Contract length: 3 months

Pay: RM500.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Work Location: In person

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