Cloud – EdgeOne Product Solution Architect

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Tencent Full time
Business UnitCloud & Smart Industries Group (CSIG) is responsible for promoting the company's cloud and industry Internet strategy. CSIG explores the interactions between users and industries to create innovative solutions for smart industries via technological advancements such as cloud, AI, and network security. While driving the digitalization of retail, medical, education, transportation and other industries, CSIG helps companies serve users in smarter ways, building a new ecosystem of intelligent industries that connect users and businesses.What the Role Entails

Tencent Cloud is hiring a delivery-focused Product Solution Architect to support the successful onboarding and migration of enterprise customers to our EdgeOne platform. This role focuses on owning the technical delivery process end to end, from initial solutioning and infrastructure transition to go-live support and optimisation. You will work closely with product, engineering, sales, and support teams to execute migration plans, resolve technical blockers, and ensure a smooth, value-driven experience for international customers. This is a hands-on position for professionals who thrive in high-impact cloud delivery work. The role requires participation in 24/7 standby support and occasional weekend duty on a rotational basis; time-off compensation will be provided whenever activated.

Responsibilities

  • Support the migration and deployment of customer workloads to EdgeOne, including technical assessment, solution design, planning, implementation, and verification.

  • Coordinate cross-functional internal and external resources to ensure delivery milestones and service expectations are met.

  • Translate customer requirements into actionable technical solutions aligned with Tencent Cloud's platform capabilities and business goals.

  • Produce migration documentation, test scenarios, solution proposals, and onboarding materials tailored to each customer project.

  • Troubleshoot and resolve issues throughout the delivery lifecycle by working closely with support, engineering, and R&D teams.

  • Optimise delivery frameworks and workflows for scalability, customer experience, and cross-team efficiency.

  • Capture and feedback market observations, delivery challenges, and product gaps to improve Tencent Cloud's service capability in global markets.

Who We Look For

  • Bachelor's degree in Computer Science, Engineering, Information Systems, or related field.

  • Minimum 5 years of experience in technical implementation, cloud delivery, or customer onboarding roles in a cloud or internet services environment.

  • Strong familiarity with CDN, edge acceleration, and cloud security concepts.

  • Working knowledge of web infrastructure and network protocols (HTTP, DNS, IP, routing, SSL).

  • Excellent interpersonal and communication skills to work with customers, partners, and internal stakeholders across different geographies.

  • Fluency in English and Chinese Mandarin is required for regional collaboration and communication.

  • Growth mindset with a proactive, execution-driven attitude.

  • Willingness to participate in 24/7 standby rotations and occasional weekend shifts, with compensatory off days provided as needed.

#LI-JY1

Equal Employment Opportunity at Tencent

As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.

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