Sales Coordinator

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia IHG Hotels & Resorts Full time

What You'll Be Doing

  • Keep Sales Moving (and Organized)
  • Be the go-to support for the Sales team by helping with proposals, contracts, and sales reports.
  • Keep client files, contracts, and emails neat, accurate, and easy to find.
  • Help plan and schedule meetings, site inspections, and hotel tours so everything runs smoothly.
  • Be the Friendly Connector
  • Act as the link between our Sales team and clients, making sure every message is answered clearly, promptly, and professionally.
  • Handle incoming sales enquiries via phone, email, and other platforms, and pass leads to the right Sales Managers.
  • Follow up with clients on proposals, event details, and documents — because details matter.
  • Help Bring Events to Life
  • Support group bookings, meetings, and events by working closely with the Events and Reservations teams.
  • Make sure all client requirements are captured correctly and shared with the right teams.
  • Prepare group resumes and Banquet Event Orders (BEOs) to set events up for success.
  • Own the Systems & Data
  • Keep our CRM and sales systems updated with accurate client and booking information.
  • Update rate agreements, client profiles, and booking details in our sales and PMS systems.
  • Prepare sales reports and help track performance so the team knows what's working.
  • Work as One Team
  • Collaborate closely with the Director of Sales and Sales Managers to support cool sales initiatives and campaigns.
  • Team up with Marketing, Reservations, Front Office, and other departments to deliver seamless guest experiences.
  • Help put together sales decks, marketing materials, and promotional packages.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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